CX/UX Lead CX/UX Lead …

M1 Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
M1 Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
CX/UX Lead
Job Responsibilities/Requirements:

Responsibilities:
  • Lead the unification of user experience across all channels and platforms
  • Liaise with stakeholders to conceptualise journeys for new and existing features
  • Provide design direction and UX point of view with stakeholders and cross functional teams
  • Lead and participate in requirements gathering
  • Manage timeline and design deliverables
  • Delivery of concepts, personas, customer journeys, information architecture, design systems, content maps and wireframes
  • Provide guidance and mentor design team members
  • Lead and provide guidance for usability testing and UX research
  • Make informed design decisions through research and complex data that will impact the business and customers


Skills and experiences:
  • University qualifications in Arts, Design, Digital Media, Visual Communications
  • Experience in working in telco as internal designer and familiar with telco products and services
  • Has supervisory responsibility as a Design Lead leading a team of up to 4 team members
  • More than 7 years of experience in UX design and/or UX research
  • More than 3 years of experience in UI design
  • Deep knowledge and strong expertise in human-centered design and user research
  • An expert with both mobile app and web best design practices
  • Experience and understanding of quantitative and qualitative research methods
  • Experience using Sketch, Adobe Creative suite and other design tools
  • Experience with web and app analytics (Adobe Analytics)
  • Experience in Agile practices
  • Experience working in a fast-paced environment and cross functioning teams


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