Client Account Services Role

  • SGD 50K - SGD 60K Base + Bonus
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • DATASEARCH CONSULTING PTE. LTD. , EA Licence No: 17S8525
  • 19 Aug 18 2018-08-19

2+ years customer service and technical support experience working in the electronic trading space | Experience in trading platform, futures, equities, options, derivatives, bonds or related products | Exposure with Small Offices, HNWI, Retail, Small Banks, Hedge Funds, related firms

Our client is looking for a Client Account Services role who will be the first point of contact for all client service needs and technical support enquiries primarily by telephone, email and CRM cases.

 

Responsibilities include:

 

  • Providing excellent customer service, technical support and access administration service
  • Assist all clients on funding and transfers
  • Trading Platform and Product assistance and queries
  • Client Reporting and data maintenance
  • Account updates and amendments
  • Handling and distributing incoming support and incident questions

 

Requirements for the role:

 

  • Min 2 years customer service and client support experience within BFSI market is a must
  • Work with Institutional clients like small banks, family offices, brokers, hedge funds, others related clients
  • Able to multitask and work under pressure in a fast pace environment
  • Capable of multitasking and meeting deadlines in a dynamic environment
  • Have strong organizational skills and great attention to detail
  • Team player with good communication skills
  • Some knowledge of various Capital Markets products is an advantage

 

Interested candidates can forward their CVs in MS Word format to mukul@datasearchconsulting.com for a confidential discussion.

 

Datasearch Consulting Pte Ltd | Licence no. 17S8525 | Reg No. R1660704