• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-07-21

Client Onboard Intermediate Analyst

Client Onboard Intermediate Analyst

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18041969


Global Markets - Client Onboarding Manager
Job Purpose:
  • Within Information Services Group (ISG), Client On Boarding is a common global on-boarding function for ICG Markets that strives to provide the best client experience amongst our competitors, capable of enabling any client type, in any region to trade any product against any entity efficiently. This role will report into a team lead
Job Background/Context:
  • The ICG Markets Client Onboarding team is a global, cross asset class organization responsible for both the client experience during the on-boarding process and the overall quality of any new client/customer data. Client Onboarding is part of Citi's Institutional & Corporate Group (ICG) Operations team
  • This is a high profile function with high interaction with our external clients and internal partners including:
    • Capital markets Sales
    • KYC
    • Compliance
    • Legal
    • Credit
    • Accounts Control Operations
    • Middle Office
    • Settlement Ops
Key Responsibilities:
  • Deliver overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements
This includes:
  • Owning the onboarding request from end to end
  • EXcellent product knowledge and communication skills to interact with clients, sales and traders for Global Markets
  • Ensuring the continued progression of the onboarding request through the processes as quickly and effectively as possible
  • Communicating the status to internal and external parties on a regular basis
  • Effectively following up with clients in a timely, professional manner
  • Strong working knowledge of AML requirements globally. Effective in processing clients' KYC records.
  • Good working knowledge of Markets Onboarding requirements from various stakeholders (KYC, Credit, Legal, Accounts Control, Reference Data, Markets Regulators etc.)
  • Providing feedback continually to improve the process
  • Identify and escalate issues with the onboarding request or processes 
  • Assist the team lead to create and drive solutions
  • Working with other offshore APAC Client Onboarding teams in Hong Kong and Manila
  • Take an active part in developing and maintaining MIS on end to end processes for tracking turnaround times of deliverables from team and other processing areas
  • Display adaptability in a dynamic Onboarding/KYC space. An individual who can work effectively with multiple global and senior stakeholders


  • BA/BS Degree
  • 5-8 years of financial services related experience
  • Capital market product knowledge is useful
  • Prior experience working with Platinum Global Markets clients
  • Strong foundations in client management and KYC processes
  • Familiarity with industry related directives such as Dodd-Frank, EMIR and FATCA
  • Good working knowledge and experience of ODI regulations and onboarding practices
  • Proven self-starter with the ability to work independently while supporting the overall goals of the team
  • Strong management skills with focus on process improvement and operational redesign
  • Strong interpersonal and written communication skills with no aversion to client and management interaction
  • Ability to work and adapt in an ever-changing regulatory and control environment
  • Project and change management skills essential
  • Good working knowledge of MS Office Suite
  • Cantonese and Mandarin is a plus
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