Client Service Advisor (12 months contract) Client Service Advisor (12 months contract) …

Pontoon Asia Pacific
in Singapore, Singapore, Singapore
Contract, Full time
Last application, 06 Apr 20
SGD 3,800 - 4,300
Pontoon Asia Pacific
in Singapore, Singapore, Singapore
Contract, Full time
Last application, 06 Apr 20
SGD 3,800 - 4,300
Pontoon's total talent solutions deliver better people, faster. Proudly part of The Adecco Group – the world’s leading provider of workforce solutions – the Pontoon team supports clients across the globe in almost 100 countries. For this particular role, our client is global corporate and investment bank in APAC.

Responsibilities

  • Assume day-to-day management of portfolio of accounts by providing treasury and cash management solutions and cross-selling the Bank’s products and services to general sales/referrals.
  • Harness the Bank’s varied resources and work within internal partners to deliver exceptional and pro-active service to clients worldwide.
  • Attend to client’s inquiries, requests and complaints.
  • Provide sales support to ensure delivery of Quality & Proactive Services to clients. o Meet clients with Sales for business needs o Assist Sales to solicit additional business o Work with Sales on RFP in Pre-implementation stage
  • Act as primary escalation & accountability point for clients.
  • Provide value-added proactive servicing activities.
  • Conduct period service review/scorecard review with clients
  • Perform root cause analysis of defects
  • Ensure full compliance of all applicable laws, regulations, credit, KYC.AML policies and exercise appropriate delegated authority.
  • Perform all duties as assigned by the Client Services Manager.
  • Actively join in, support & implement local or regional projects as assigned by the Client Services Manager.

Experiences

  • At least 5 years’ working experience in area of Client Services in the bank concentrating on delivery of treasury and cash management solutions for corporate/financial institutional client.
  • Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.
  • A track record gained through operational experience within the payment, trade, or treasury environment.
  • Experience in working in Asia/Global environment with strong verbal and written communication skills.
  • Good commend of spoken English and Mandarin.
  • Good knowledge of all bank systems, products and web-based electronic banking platforms.
  • A good understanding of in-country banking system, account and liquidity structures/products.
  • Good application software skills : Words, Excel and Powerpoint
  • Excellent rapport with client contacts at all levels and with internal partners at all levels.
  • A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
  • Innovative and open minded, maintaining a professional & positive attitude at all times.
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