Client Service Specialist - Global Liquidity and Cash Management

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • HSBC
  • 19 May 18 2018-05-19

Client Service Specialist - Global Liquidity and Cash Management

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Global Liquidity and Cash Management (GLCM) is an integral part of our client proposition and employs our global network to capture market share and deliver growth. The business covers 90% of the world's trade and capital flows, with access to over 150 clearing systems. We are uniquely positioned to help clients make payments, manage their liquidity and maximize the use of their cash and work with 95% of Fortune 100 Companies. GLCM has been named #1 Cash Management bank globally for the last four years.

We are currently seeking a high caliber professional to join our team as Client Service Specialist .

Principal responsibilities

  • Accountable for delivering Client Service excellence globally effectively managing any risks and issues.
  • Identification of opportunities globally and effectively managing the regional business to deliver against client promises
  • Identify and introduce service improvements to improve the overall client experience
  • Resolves global client service issues and challenges as the final escalation point.
  • Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships.
  • Cross selling products and providing superior service support for all business solutions.
  • By analysing clients activities and providing advice and suggestions to clients to improve Generate cross country referrals facilitated via Global Links.
  • Generate referrals for other Global Businesses, for example, Private Banking, Global markets, retail banking, as appropriate.
  • Keep abreast of external factors influencing international business for example, economic, cultural, geographical, procedural and regulatory requirements


Qualifications
Requirements
  • Relevant working years in the banking industry
  • In-depth knowledge of industry standards related to all Cash Management products and services.
  • Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering.
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Proven ability to deliver creative and flexible customer solutions.
  • Ability to understand a customers business and the fundamentals of running a business
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Ability to interact with business customers at all levels
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
  • Excellent time management, planning and organisation skills
  • Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
  • Experience in driving team and individual performance to achieve customer and financial targets
  • Strong leadership and team motivational skills
  • Proven coaching and performance management skills
  • Experience of working in an International Global Banking environment
  • Broad based knowledge of HSBC Group companies
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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