Client Services Consultant

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • FIS Global
  • 24 May 18 2018-05-24

Client Services Consultant

The Client Services Representative is a role within the Post-Trade division.

Key Responsibilities:

  • To act as a single point of contact for a pool of clients across multiple PTDS systems and to have in-depth understanding of the client deployments and account status.
  • To establish and maintain strong client relationships through regular close contact account management which will include management of open issues, change requests, regular face to face meetings, telephone and email communication.
  • To manage expectations of all internal and external stakeholders by communicating through meetings, verbal, written and email forms.
  • To produce weekly, monthly and ad-hoc status reports to clients and managers that will clearly and proactively keep all parties updated.
  • To act as a point of escalation for production issues relating to allocated clients