Client Services Team Lead, Institutional Operations
- Permanent, Full time
- 20 Jun 18
See job description for details
- Experience in Client Services for Trade Finance
- Opportunity to lead a team
- Opportunity to contribute in ANZ’s revenue growth
About The Role
Role Location: Ocean Financial Center, Singapore
Role Type: Permanent, full-time
As the Client Services Team Lead for Institutional Operations, you will be responsible in providing leadership and management of the Service Team, handle a portfolio of Trade clients' enquiries, escalations, and service reviews pertaining to Trade and achieve overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of service performance, and increase clients' usage of limits and loan utilization and self-serve solutions.
To be successful in this role, you will ideally bring the following:
- Extensive experience in Trade Finance Operations and Client Service
- Demonstrated people management skills
- Proven focus towards risk management
- Excellent customer focus and relationship management skills
- Good written and verbal communication skills
- Excellent presentation skills
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.
We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number SIN006219.
72% of Australian workers want the opportunity to work flexibly. Hear from ANZ staff about how they take advantage of our range of flexible options, including volunteer and lifestyle leave