Client Success Manager Client Success Manager …

Contract, Full time
Be the first to apply
Contract, Full time
Be the first to apply
Client Success Manager
Our client is a global leading social technology organization that continues to strive for strong customer experience With that in mind they are looking to add a Client Success Manager to their Singapore team. Initially this role will start as a 9 month contract but has a strong opportunity for extension.

This role will see you at the forefront of their vison to revolutionize how people work; you will be responsible for working with their most strategic and biggest customers. As a senior level role you will need to have a strong sense of customer experience and ensure long term strategic relationships are built with customers and partners.

This a hands on role which will implore you to have strong business, analytical and technical skills to ensure the top customers buy into the product. Other responsibilities of this role include:

  • Proactively build strategies to ensure customer adoption and engagement whilst also using feedback to identify opportunities for growth
  • Work closely with the internal teams to insure a strong unified service
  • Monitor and report customer progress toward agreed goals and results
  • Proactively and consistently engage with customers to evaluate their needs and areas of focus
  • Gain customer product feedback to support the product team on roadmap development and improvement
  • Be versatile to adapt to the changes and needs whilst also continuously identify initiatives to help grow and build

The Candidate:
The ideal candidate will have worked in a similar role previously and have the following skills to support them
  • Extensive account management, sales or implementation experience in a SaaS organization
  • Strong South East Asia experience in sales, account management or project management
  • Tertiary qualifications in a related field
  • Extensive internal and external strategic relationship management experience
  • Cross function business and technical team management and coordination experience
  • Have the experience and willingness to be both strategic and hands on
  • Proven ability and results in building and selling cases to large Fortune 500 organizations

For more information you can email Jessica Lee in our Singapore office on quoting Job Reference 527268 or alternatively, apply here to register your interest.
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544
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