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As part of the Cloud Infrastructure team to optimize the capability, scalability, availability and security of the Cloud platforms to meet customers' requirements.
Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics.
• As part of a team of cloud infrastructure engineers to ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses.
• Establish ITSM standards, processes and guidelines that are in line with industry standards and best practices
• Assess and incorporate the ITIL standards into Private Managed Cloud platforms to align with the industry best practices.
• Operate and manage the cloud technologies that incorporates a full spectrum of products, tools, self-service portals and automation.
• Deliver the services to customers in accordance to the tender specifications and proposed solutions.