Cloud Support Engineer Cloud Support Engineer …

KPMG
in Singapore
Permanent, Full time
Be the first to apply
Competitive
KPMG
in Singapore
Permanent, Full time
Be the first to apply
Competitive
Cloud Support Engineer
The Cloud Support Engineer for Microsoft Azure Cloud Services is primarily focused on operational support and the accompanying deployment processes. The Cloud Support Engineer is responsible for the delivery of high-quality operational services, maintaining and improving the operational state. Work with various technologies to maintain, deliver and support the operational services. Work in close collaboration with operational staff in other disciples and the staff within and outside other areas of One Platform organization such as, Project Management, Cloud Architect, and Product Management, to assure seamless transition of new or modified services or improvement opportunities to production environment. Plays a lead role in operational issues across country borders, while representing the One Platform Operations organization.

The role involves:
-Be a subject matter expert in related discipline
-Be a promoter and guardian of global standards
-Work with outsource providers and development teams and provide guidance to guarantee overall quality
-Assist in the translation of business needs into product management roadmaps
-Serve as the escalation level support for problem analysis and resolution
-Be the operations specialist in related discipline
-Manage small projects to enhance the environment
-Be an escalation point, providing support in an on-call rotation model
-Ensuring that operational services are functioning in accordance with agreed service levels
-Leading troubleshooting in the incumbent's areas of expertise
-Ensuring that the infrastructure and operational services adheres to agreed security levels
-Identification opportunities for improving One Platform operational services
-Create procedures and metrics to measure service effectiveness and identify areas for improvement
-Implement security and data integrity solutions meeting the highest enterprise standards
-Implement, test and support solutions, Microsoft features and disaster recovery solutions
-Technical support with external technical teams and outsourced provider
-Seek ways to enhance operations, repeatable tasks and activities, with a focus on automation and opportunities to optimize the cost

Requirements
-Bachelor degree from an accredited university in computer science, engineering, and at least 6 years of equivalent experiences.
-Ability to analyze situations rigorously, logically, and systematically
-Ability to thrive in a high pressure business critical operational environment
-Ability to work with people from many different cultural backgrounds
-Able to evaluate information quickly, look beyond the information, gather appropriate facts and evidence and explore potential root causes before a conclusion is made
-Able to clearly articulates the importance and expectations regarding support work and results, impact, time effort and timelines to team member, vendors and KPMG management
-A pro-active nature and an overall high level of creativity, plus a problem-solving mentality
-Proven ability to dynamically prioritize work efforts to meet deadlines and work effectively with minimal supervision in a team environment and to diagnose interrelationships between data center facility, network, server, and application issues
-Consult and escalate operational issues and challenges beyond own experience or skillset
-Strong communication skills in order to create and share best work processes with teammates
-Effective project management abilities in order to successfully oversee an organization's information technology business initiatives
-Orchestration systems such as Azure IaaS servers; PowerShell scripting; and, Splunk and AppD
-Ability to script in Powershell, BASH or higher level language

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team

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