Corporate Banking Services Analyst - (BAU Support Analyst) Corporate Banking Services Analyst - (BAU Support  …

in Singapore
Permanent, Full time
Be the first to apply
in Singapore
Permanent, Full time
Be the first to apply
Corporate Banking Services Analyst - (BAU Support Analyst)
The support specialist will be a techno functional support team member for the Corporate Banking Services cluster under IT BAU team. He/she is responsible for ensuring system availability and timely deliverables for applications like REACH, Morning Excess and Default & Recovery systems. The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the Corporate Banking Services applications. This role is based in Singapore.
  • Responsible to provide BAU support for Corporate Banking Services systems such as REACH, Morning Excess, Default & Recovery systems in bank
  • Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables
  • Support diverse jurisdictions comprising of SG, MY, CN, International, BOS
  • Fine tune applications and systems for high performance and higher volume throughput
  • Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met
  • Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards
  • Respond on time to the queries raised by various business units
  • Provide timely updates regarding production status and progress of issue resolution
  • Perform impact analysis of enhancements/projects that will impact supported systems
  • Participate in Disaster Recovery and Business Continuity exercises
  • Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
  • Have a quality mind-set with prevention attitude to attain zero defects
  • Able to support SIT/UAT/PROD/DR deployment, with DevOps
  • Able to support relevant software/platform/database upgrade for the systems
  • Able to work with system delivery team for smooth transition from projects/enhancements to BAU Mode
  • Able to perform monitoring of systems, manage batch jobs and ensure night batch jobs completed within SLA

  • 5 years of IT experience with at least 3 years in Corporate Loan Origination / Collateral Management
  • Knowledge of Integro's Loan Origination System / Collateral Management platform is highly preferred
  • Able to understand the application design & workflow in a faster pace
  • Have knowledge in Unix/Linux, Oracle, Weblogic, Java J2EE, DevOps and able to understand and communicate in the technical discussion with developers
  • Able to identify the underlying problems, analyze the root causes, provide possible solutions and respond to users within SLA
  • Incident, problem and service outage management experience
  • Server Performance, capacity, utilization monitoring and Health monitoring experience
  • Provide coordination of application support.
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