• Competitive
  • Singapore
  • Permanent, Full time
  • OCBC Bank
  • 2018-09-25

Customer Assurance Manager - Service Transformation – (CA-FAA)

Customer Assurance Manager - Service Transformation – (CA-FAA)


You will be responsible to manage escalated customer feedback through the following:
· investigate complaints of alleged mis-selling and mis-representation of investment products strictly within the given timeline
· manage the customer and handle the escalated complaint independently, and in a timely manner besides identifying areas of improvements to ensure the complaints does not recur
· represent the organization in cases of customer claims and allegations in the relevant forums of adjudication
· be the voice of the customer and champion of customer advocacy

Qualifications
The ideal candidate:
· have experience in speaking to and handling customers in challenging situations
· have good writing, communication and interpersonal skills
have good organisation skills and time management


Singapore Singapore Singapore SG