Customer Due Diligence and Onboarding Associate - Commercial Banking

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • HSBC
  • 22 Jun 18 2018-06-22

Customer Due Diligence and Onboarding Associate - Commercial Banking

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking a high caliber professional to join our team as Customer Due Diligence and Onboarding Associate.

Principal responsibilities

  • ​Engage existing clients by phone, email or face to face meeting in the collection of detailed client information and supporting documentation required for the completion of the Customer Due Diligence profile for the immediate back book refresh activity as well as periodic reviews and reviews which are trigger generated.
  • The role will ensure client expectations are set against defined Service Level Agreements and are visible and managed across all functions.
  • Liaise with the client to gather detailed client information and supporting documentation required to complete the Customer Due Diligence profile including Financial Crime Risk Review and Know Your Customer
  • Review and check for completeness of information and supporting documentation before submitting the case to Operations for review and approval
  • Act as a point of escalation for backend Operations and escalate a case to the Relationship Manager if the client is not cooperating
  • Timely and accurately updating the activity tracker for management reporting


Qualifications
Requirements
  • University graduate
  • Customer Onboarding working experience
  • Business focused with records of successful accomplishment in providing consistently outstanding customer service
  • Details conscious and able to work independently
  • Proven record of delivery within challenging time scale
  • Highly motivated and prepared to accept challenges
  • Strong interpersonal, influencing and presentation skills


You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.