CyberSecurity Application Monitoring (APM) Specialist

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • J.P. Morgan
  • 20 May 18 2018-05-20

CyberSecurity Application Monitoring (APM) Specialist

As an experienced professional in our Cybersecurity organization, you're equally committed to watching over our data today, as well as finding innovative new ways to protect it in the future. To do that, you'll help lead a highly motivated team laser-focused on analyzing, designing, developing and delivering solutions built to stop adversaries and strengthen our operations. You'll use your leadership skills to give guidance, best practice advice and support across all our business and technology groups. You'll take the lead on incident response, risk reviews and vulnerability assessments, identifying threats, all of which ladder up to driving and selecting cost-effective solutions. You'll deploy best practices, new policies, and emerging trends to strengthen our strategic roadmap. You'll keep management, executive directors, managing directors and stakeholders in the loop, as well as managing people and budgets. As part of JPMorgan Chase & Co.'s global team of technologists and innovators, your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

Within Cybersecurity & Technology Controls (CTC), the Platform Solutions Monitoring team focuses on developing frameworks and monitoring solutions to continuously drive and improve our Applications' monitoring state via a consistently expanding portfolio of products. This function will help drive the transformation of Operations using a data driven, automation focused approach aimed at improving Operational Efficiency, thereby provide high Quality of Service to our customers.

As an Application Performance Management (APM) Specialist within Platform Solutions, it will be expected of you to:

  • Develop strategies for capturing and interpreting data related to the end-user's web experience. Data would include: user journeys, user struggles, client trends, etc.
  • Provide thought leadership to key stakeholders regarding best practices for application monitoring and data analytics
  • Provide strategic tool consulting to stakeholders to ensure current / future monitoring roadmaps align with application strategies

Key Responsibilities:
  • Develop and leverage automated methods of application and infrastructure health and performance monitoring, alerting and analysis
  • Establish and maintain a policy-driven alerting methodology that minimizes false positives while ensuring identification of accurate abnormality severity levels
  • Produce written assessments ensuring product management that supported application performance/scalability meets customer and industry expectations
  • Outline recommendations for software deployment strategies and assist in the definition of software development standards and efficiencies
  • Timely escalation of issues and engagement of appropriate support teams, validating proper severity and taking appropriate actions
  • Provide triage support for Operations support requests
  • Assist in accurate and timely incident communication, both internally and externally, including notifications to customers
  • Work collaboratively with peers in other departments to support their strategies and objectives, such as Engineering / AppDev, Product Management, and Perf Engineering
  • Proactively seek innovative solutions enabling effective and efficient issue resolution

As an Application Performance Management (APM) Specialist within Platform Solutions, we look at a wide variety of strengths and capabilities, including:
  • Bachelor's degree in Computer Science, Computer Engineering, or equivalent discipline
  • Excellent command of Cybersecurity organization practices, operations risk management processes, principles, architectural requirements, engineering threats and vulnerabilities, including incident response methodologies
  • Keen understanding of national and international laws, regulations, policies and ethics related to financial industry cybersecurity
  • Noted cybersecurity expert, keeping technical skills current and participating in multiple forums
  • Expertise in Agile and can work with at least one of the common frameworks
  • Ability to identify network attacks and systemic security issues as they relate to threats and vulnerabilities, with focus on recommendations for enhancements or remediation
  • 5+ years of Application Development and / or Solutions Engineering and Design experience specifically in the Application Monitoring, User Experience Monitoring, and Capacity Mgt related disciplines.
  • Advanced to Expert knowledge in advanced environment monitoring & management tools, performance modeling tools, capacity analysis tools, and other advanced modeling and trending tools, such as:
  • APM tools (AppDynamics, DynaTrace, etc.)
  • Synthetic or User Experience tools (Apica, BSM / Topaz, Gomez / Keynote, etc.)
  • Splunk / Elastic Search (and other data visualization tool sets)
  • Broad knowledge of multiple UNIX OS platforms and Windows-based operating systems: deep understanding of supporting technologies in SAN, Backup, Middleware, Database, and surrounding infrastructure support technologies
  • Expert level knowledge in Web Server technologies such as: Apache, Java, .Net
  • Experience in managing Database Technologies (SQL / Oracle) and Data modeling
  • Infrastructure architecture & engineering experience, including functional and technical requirements gathering, and solution development
  • Advanced written and oral communication capabilities, ability to influence and successfully interface with executive leadership
Your expertise in cyber, combined with your desire to provide innovative security services, will be an asset to our Cybersecurity team. Help deliver high-quality security solutions across all our lines of business around the world by creating, designing, implementing, and maintaining next-level technology. The work you'll do is vital, as it will protect over $18 trillion of assets under custody and $393 billion in deposits every day.

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.