Cybersecurity Shared Services APAC Lead
- Permanent, Full time
- J.P. Morgan
- 19 May 19
Cybersecurity Shared Services APAC Lead
The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's Cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
Working in cybersecurity takes passion for technology, speed, a desire to learn, and vigilance in order to keep every asset safe. You'll be on the front lines of innovation, working with a highly motivated team focused on analyzing, designing, developing and delivering solutions built to stop adversaries and strengthen our operations. Your research and work will ensure stability, capacity and resiliency of our products. Working with your internal team, as well as technologists and innovators across our global network, your ability to identify threats, provide intelligent analysis and positive actions will stop crimes and strengthen our data.
The Shared Services APAC lead will be a hybrid role split between two functions; Firstly, resolving BAU Cyber related Service Desk incidents, requests and enquiries raised directly from JPMC teams and individuals across all lines of business and functions in accordance with agreed Service Level Agreements (SLA's). Secondly, to assist with the APAC region specific CTC training and awareness to minimise local education gaps and coordinate, maintain and monitor APAC CTC training activity.
This role requires a wide variety of strengths and capabilities, including:
•Knowledge of Cybersecurity organization practices, operations, risk management processes, principles, architectural requirements, engineering and threats and vulnerabilities, including incident response methodologies
•Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
•Proficiency in the use of skills tools, staying current with skills, participating in multiple forums
•Experience with Agile and can work with at least one of the common frameworks is highly desired.
• Able to synthesize and distill large amounts of information into key messages
•Communicates appropriately with people at various levels and backgrounds
•Applies critical thinking to identify and evaluate problems or issues
•Able to relate performance solutions to strategic business goals related to the lines of business
•Anticipates business needs of clients as well as the larger organization
Service Desk Responsibilities:
•Participation in the day to day operation of the CTC Service Desk team - 24/5 'follow the sun' Customer Support and Service Delivery Model providing technical Problem Resolution
•Fostering and promoting a customer first model with on-going focus on customer service
•Build & maintaining knowledge of the CTC strategy and how it enables business' strategic direction
•Routinely making risk based decisions that quickly eliminate roadblocks through exception management processes
•Regular use of ServiceNow and the Virtual Agent Alyx to understand the customer pain points within the CTC Service Desk environment
•Reviewing, updating and maintaining our knowledge base to ensure that self-service is at the core of the Service Desk
• Maintains knowledge of CTC job roles, environment, goals, culture, key players, policies/procedures, specific to the APAC region
•Collaborates with other local APAC training teams to promote and execute CTC training and awareness
•'Dotted' line reporting to the CTC Education and Awareness lead to ensure that a range of requirements are being delivered locally for the benefit of APAC staff.
•Assists to identify performance gaps and their impacts and provide recommendations for appropriate training and awareness solutions
•Coordinate and execute other activities as requested by the broader CTC Shared Services team for the APAC region.
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.