Dealing Desk Assistant Dealing Desk Assistant …

M&G Investments (Singapore) Pte. Ltd.
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 27 May 20
M&G Investments (Singapore) Pte. Ltd.
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 27 May 20
The successful applicant will be responsible for the day to day operations of the Singapore Equities Dealing Desk and ensure that the needs of the Head of Equities Dealing / Front Office Operations are supported.

Key Work Level Accountabilities: 

  • Accountable for delivering a quality service and product to customers and stakeholders 
  • Focuses on quality of delivery to achieve clear outputs within guidelines and precedent 
  • Runs the organisation's processes and systems following pre-defined procedures 
  • Adapts to change, responds with initiative and make suggestions for improvements to own work and processes

Key Responsibilities for this role:

Assist and support the Equities Dealing team on the following:  

Dealing Desk Support:

  • Help field all trade enquiries to and from dealers and prioritise all dealing desk responses. 
  • Undertake ad hoc tasks as and when required (e.g. Review of execution rates with the dealers annually, complete any counterparty breach forms, confirmation of novation process).
  • Represent Equities Dealers and Dealing Operations team at Investment Operations meetings and projects where required.
  • Continual assessment and documentation of Dealing Desk Procedures.


  • Ensuring all trade monitoring in, ‘first line’ activities are reviewed by the desk.
  • Ensure that all controls in respect of trade monitoring are carried out as required.
  • Work with dealing desk to regularly review and update all dealing procedures and associated control documents.
  • Regular meeting with the settlements teams to resolve any issues.
  • Escalation and reporting of dealing errors where applicable.

Problem solving: 

  • Work with the Equity dealing desk and internal teams to improve processes, address required system enhancements, implement positive change where necessary and update procedures accordingly.
  • Query resolution in respect of the dealing desk and processes within
  • Investigate any Investment Management Losses on behalf of Equities Dealing Desk.


  • Generation of Hit Ratio’s / TCA / Counterparty Review Reporting both for quarterly / bi-annual counterparty meetings.
  • DMC monthly requirements / analysis.

Key Knowledge, Skills & Experience:

  • University Degree
  • Demonstrable track record and experience
  • Python knowledge is essential
  • Previous experience of Equity and  Fixed Income instruments/dealing desk/operational processes/systems
  • Previous experience of execution quality analysis and related MI oversight
  • Identify and fulfil regulatory requirements within own work.
  • Maintain own professional competence: Takes responsibility for meeting own learning and development needs; Develops self to meet the demands of changing situations
  • Demonstrate knowledge and understanding of the financial services industry.
  • Develop and maintain relationships with key internal and external contacts.
  • Communication: Has strong written and verbal skills; Communicates clearly and effectively using appropriate media.
  • Team working: Recognise the need to communicate and keep people informed and involved; Consult with others when making decisions by encouraging and considering their views, ideas and opinion.
  • Flexibility: Able to reassess priorities in light of new change; Is supportive of others when they are under pressure.
  • Prioritising and Organising: Manage time effectively taking account of priorities; Adopt an organised and systematic approach to their work.
  • Relationship development: Has a positive attitude; Strives to co-operate at all levels; Confident to question and confront issues.
  • Attention to Detail: Is diligent in ensuring quality and accuracy of work; Able to accurately compile and extract information from various data source.
  • Problem Solving: Identifies and attempts to remedy the cause(s) of problems; Is open minded and inquisitive in investigations.
  • Drive and Delivery: Committed to achieving results and to deliver on time.