Desktop Engineer Desktop Engineer …

Singtel
in Singapore
Permanent, Full time
Last application, 20 Oct 20
Competitive
Singtel
in Singapore
Permanent, Full time
Last application, 20 Oct 20
Competitive
Desktop Engineer
  • Perform troubleshooting for client platform related problems.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project.
  • Perform follow-up with vendor on replacement of hardware.
  • Perform asset management & update asset records.
  • Perform user account management (eg. Create password, reset & delete)
  • Perform local server administration to facilitate software distribution & patch management service.
  • Manage client platform implementation / upgrade project.
  • Ensure service level meet requirement. Propose and implement action plan when required.
  • Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
  • Submit progress reports

The ideal candidate would possess the following:
  • IT Diploma and above
  • 2 Years working experience in IT industry
  • Windows 10, Windows 8.1, iOS, Android support
  • Good Knowledge in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
  • Good project management and analytical skills with the ability to manage multiple priorities within targeted time-frames and maintaining high levels of professionalism at all times.
  • Good customer service skills
  • Resourceful, independent, responsive and pro-active.
  • Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.
  • Apply critical thinking skills - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Apply systems analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Adaptability - The ability to adapt to changing business situations rapidly so as to ensure that customers' needs are met
  • Ability to build and maintain positive working relationships across projects, control teams & customers.
  • Experience working under minimal supervision from management with a strong commitment to team participation.
  • Able to work at odd hours and be on standby ready for activation 24/7 environment (including weekends and Singapore holidays).


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