Digital Engagement Manager Digital Engagement Manager …

Citi
in Singapore
Permanent, Full time
Last application, 19 Sep 20
Competitive
Citi
in Singapore
Permanent, Full time
Last application, 19 Sep 20
Competitive
Citi
Digital Engagement Manager
Roles and responsibilities
  • Create and implement the digital engagement roadmap for Singapore and ASEAN to deliver ambitious digital growth in the following areas: mobile banking adoption, digital usage, Net Promoter Scores, and service migration
  • Serve as a strategic engagement partner for the ASEAN and Singapore teams to perform the below
    • Drive engagement E2E programs to completion
    • Builds and maintain the partner relationships with wider stakeholders.
    • Day-to-day execution and input to ensure KPIs are achieved
    • Define new opportunities to grow metrics
  • Work closely with regional and local partners across region, country and ASEAN cluster, including lines of business, marketing, Operations, Risk and Compliance to drive engagement metrics
  • Work closely with business, transformation, and operations teams to drive disciplined conversion of analog touchpoints and interactions to mobile
  • Work with digital teams in country to create, evangelize, and execute on the engagement plan
  • Measure, track and review digital metrics and report to senior stakeholders
  • Work closely with control stakeholders such as Risk, Operations, Compliance, Legal, Governance, Data Security, and Fraud to review and obtain approval for planned initiatives.
  • Work with analytics teams to analyze and translate customer insights into actionable engagement strategies
Qualifications
  • 8-10 years in a digital, business, or transformation role with significant prior experience in driving engagement and usage of a digital-oriented product or service, preferably in the banking and financial services industry
  • Track record of success in leading transformation and change management projects with excellent influencing skills to drive projects forward, gain buy-in and iterate on feedback
  • Demonstrated ability to develop strong cross-team partnerships through building business cases and aligning on core priorities
  • Very strong in hands-on execution and ability to drive tight project management
  • Strong verbal, written communication and presentation skills
  • Accountable, proactive and thoughtful with high attention to detail and strategic problem solving
  • Effectively work internally and externally to address, manage and resolve escalations independently
  • Enjoy working in a dynamic, fast-paced environment

Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG
Time Type :
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