Director, Client Documentation COE

  • Negotiable
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • Standard Chartered Bank Singapore
  • 14 Jun 18 2018-06-14

Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise - here for good. See our Brand and Values Looking for a Director, Client Documentation COE

The Role Responsibilities

* To support implementation [Legal / Transactional Centre of Excellence "COE"] in select markets across GB and CB. Delivering a scalable fit for purpose, client-focussed, best-in-class transactional execution model, which delivers value-add, whilst adhering to good governance and control standards.
* To coordinate resourcing requirements for COE and other support functions as the IMO change program evolves to end-state.
* To Support delivery of a globally-consistent, end-to-end best-in market transactional process model maintaining high standards, controls, and levels of conduct & valued behaviours. Identify key processes for further client alignment. Collaborate with Control Function to revise operating and organizational models and to objectively review standards and quality of support provided. Engage all the relevant impacted teams CRC, CSG, Legal etc and ensure the TCOE seamlessly integrates into the overall TOM of CIB and CB with minimal business disruptions.
* To manage the alignment between onshore and offshore teams in accordance with the overall onshore-offshore client delivery model.
* To manage synergy between countries, regions and hubs, through close communication and consistency of standards.
* To support the expansion and evolution of the scope of the COE by including more processes and business segments, geographies.

* Support in aligning the priorities of the COE with those of the business segments and countries and proactively participate and lead by example on high value / strategic matters.
* Manage daily escalation sessions to ensure ALL client negotiation impasses are effectively resolved with the appropriate stakeholders and report and remedy and needless impasses.
* Set and manage all relevant team budgets.
* Liaise with business teams on potential legal and regulatory changes, devising strategies to mitigate the same.

* Support the implementation of the global operating model for all COE related processes (CDD, Account Opening, Account Maintenance, S2B activation, Credit Documentation, MIS, and off-boarding), and adherence to DOIs
* Support the process to improve the frontline client experience, by: reducing the number of hand-offs and referrals by COE staff to business or Control Functions by formalising predetermined scenarios, circulating past precedents and empowering and up-skilling COE resources.
* From a COE process and Client Lens perspective, review and identify opportunities to optimise people and processes and add value to client and the frontline making recommendations on:
(a) Bank Templates (existing and new). By proposing simplification, plain English and architectural considerations to the Global Templates Management Team.
(b) The decision-making User Guides and as the COE demonstrates increased competencies and experience, revisit and evolve the same.
(c) Review, discuss and evolve with the appropriate legal, regulatory and compliance personnel, process interpretations and proposals ensuring an optimal and proportionate end-state solution.
* Improve productivity and efficiency of the COE by collating, reviewing and acting upon client / business feedback from monthly Service Review Meetings (SRM) between Business Teams & Hub or Country operating teams, to enhance and maintain the optimum transactional global operating model.

People and Talent
* Coordinate implementation of a structured training and development program for TCOE resources instilling the appropriate culture and values, embedding a high level of team engagement producing an autonomous and high-performance team, competent, confident and rounded best-in-class negotiators, to reduce the number of hand-offs / referrals to accelerate TAT.

Risk Management
* Ensure implementation of the OR Framework across COE transactional processes.
* Collaborate with Regional and Country Legal, Compliance, Credit and Risk on strategic and complex policy/ risk issues and actively solicit COE views and provide feedback for policy gaps, practices provided in other jurisdictions and revisions required.
* Proactively manage risks and establish/ monitor controls to improve the overall state of the risk management and transactional operating framework
* Ensure the transactional operational controls meet risk tolerance thresholds and continually review the same to ensure the optimal tolerances.
* Manage remediation of the transactional operational controls, to ensure: policies, capability, process, and templates are brought up to and remain best in class.

* Responsible for delivering effective governance for the COE, adhering to applicable internal policies and external laws and regulations.
* Ensure that the risks are clearly identified and quantified, properly tabled in the appropriate forums and appropriate RCPS are done.
* Lead and monitor strict adherence to regulatory requirements, best practices, and a state of ever-readiness for audit and regulatory reviews, with respect to COE responsibilities.
* Senior escalation point for stakeholders on process and governance related issues.

Regulatory & Business conduct
* Display exemplary conduct and live by the Group's Valued Behaviours and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, for self and managed staff. This includes understanding and ensuring compliance within the letter and spirit of the Group Code of Conduct and all applicable laws and regulations.
* Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance matters.