• Competitive
  • Singapore
  • Permanent, Full time
  • OCBC Bank
  • 20 Mar 18

Editorial Team - Group Corporate Communications (1year contract)

Editorial Team - Group Corporate Communications (1year contract)

Job summary:
You will be involved in all aspects of improving the quality of the Bank's written communications, primarily to customers.

Key responsibilities:
You will be involved in assessing, editing and otherwise improving the quality of our writing to customers, especially our correspondence (eg letters, emails, SMSes) and other media;
You will guide, train and support writers across the Bank, acting as a champion of good writing;
You will be Editor of the Bank's internal monthly publication, Teller (which has an online component); you must drive, conceptualise and edit its content;
As a secondary role, you will over time be inducted into the work of optimising the handling of, and learnings from, customer complaints.


Requirements: [To asssess (1) and (5), a test or tests may be administered]
  1. Excellent, grammatically faultless editing skills and a flair for writing, with ideally experience in journalism/publishing; must be able to perform these functions creatively across different modes of writing including social media, marketing-type writing and electronic media;
  2. Familiarity with page layout and design, and relevant software, a strong advantage;
  3. A sustained passion for improving the customer's experience in all spheres - over and above just 'written communications';
  4. Must have excellent inter-personal skills and minimally a willingness to develop strong teaching/coaching and training competencies;
  5. An analytical mindset, coupled with a lively interest in seeking practical improvements via an problem-solving approach that cuts across disciplines;
  6. Must enjoy multi-tasking and working both alone and as part of a team.

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