- Permanent, Full time
- OCBC Bank
- 19 Apr 18
Experience Designer (Visual Design Specialist) – Experience Design, Group Customer Experience
Experience Designer (Visual Design Specialist) – Experience Design, Group Customer ExperienceExperience Designer (Visual Design Specialist) - Experience Design, Group Customer Experience
Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business needs. Our employees are the architects that make this all possible; they are high performing individuals and teams, experts in their field and above all believe in our purpose and commitment to customers.
Our community of game changers at OCBC builds for the future; think Ambitious goals, act with a strong Belief and execute with Courage and agility to drive impact. These ABCs sit at the centre of our culture of change and innovation. Be a Experience Designer at OCBC, and join our community of game changers.
Join us the Experience Design team, the world's leading design team where power of design is driving business success. Be part of our team to change the way people think about banking experiences. You will be strongly supported by the senior management in the bank and have the opportunity to work with industry leaders in Customer Experience Design. Last but not the least, we have the creative office space that overlooks the beautiful Singapore River. Show us your passion and expertise!
You inspire people through design. You are absolutely passionate about creating a positive customer experience and a strong believer in its impact on the business success. You are a strong problem solver, designer thinker, design doer. You have a strong portfolio of successful visual design executions.
What you'll do
a) You will be responsible for creating visual solutions across all channels to define and improve customer experience to be easy, simple and pleasurable.
b) You work with other Experience Designers at Group Customer Experience and influence stakeholders in the bank throughout the end-to-end project cycle:
• Design and conduct research
• Synthesize and effectively communicate the research findings
• Prototype and test
• Draw compelling design solution that address business problems and improves customer experience
• Facilitate co-creation of design solutions with stakeholders from different business units
• Produce visual solutions to execute the project vision
c) You will support the in-house design training programs that aim to scale design capabilities across the bank with design materials, content creation and community management.
c) You will advocate user-centered design process and value of design.
What you bring
A strong educational foundation and degree in graphic and interaction design.
A proven track record of your capabilities in design solutions and successful executions.
Strong verbal, written communication
Strong project management skill
Proficiency in using prototyping tool and Adobe Creative Suite
Digital savvy, up to date with the trend in digital space
Copywriting skills are a plus