Financial Protection Specialist Team Manager Financial Protection Specialist Team Manager …

OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
Financial Protection Specialist Team Manager
  • Leads a team of Financial Protection Specialist (FPSs)
  • Manages productivity of the team, providing coaching and motivation to the staff to achieve product sales targets
  • Build rapport and relationships with referral partners to garner active referral support for the team
  • Service / Compliance
  • Supervises the team in delivering a consistent quality customer experience
  • Ensure that FPSs embrace bank prescribed sales methodologies in their sales and service activities
  • Manages operational risk and ensure that the Bank's operational standards and requirements are adhered to.
  • Ensure that FPSs are also well trained and observe all operation risk management laid-down procedures and that the team achieves satisfactory Audit ratings
  • People
  • Be a role model for FPSs in embracing and displaying Core Values of the Bank
  • Provide effective communications and feedbacks to and from the team.
  • Reporting:
  • Direct reporting to a Cluster Manager in Branch Banking
  • Matrix reporting to Head FPS, Branch Banking


Qualifications


  • At least 4 years' relevant working experience in the banking and financial services industry with a strong track record in financial product sales
  • University degree
  • Excellent interpersonal, communication and analytical skills
  • Effective management skills with strong leadership qualities
  • Possess initiative, drive and ability to work independently as well as in a team


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