- Permanent, Full time
- OCBC Bank
Fraud Manager – Fraud Risk Management (ORM)
Fraud Manager – Fraud Risk Management (ORM)Fraud Manager - Fraud Risk Management (ORM)
Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business needs. Our employees are the architects that make this all possible; they are high performing individuals and teams, experts in their field and above all believe in our purpose and commitment to customers.
Our community of game changers at OCBC builds for the future; think Ambitious goals, act with a strong Belief and execute with Courage and agility to drive impact. These ABCs sit at the centre of our culture of change and innovation.
What you'll do
Supports Team Leader/Manager in liaison on Fraud Risk Management matters with other departments within the bank and external parties.
Managing response to fraud incidents escalated to Fraud Risk Management, including investigations and reporting, among others.
Adhere to and comply with the Fraud Risk Management and attendant policies i.e. Fraud Incidence Response Protocols, Whistle-blowing Sub-policy and Police Reporting Procedures.
Assist to perform annual reviews for the Fraud Risk Management and attendant policies for entities within the OCBC Group.
Support Team Leader/Manager in Annual Fraud Risk Assessments for OCBC SG and the OCBC Group.
Gather and report fraud-related MIS with relevant commentaries for Senior Management, Board Risk Management and Operational Risk-Information Security Committees. Liaise with entities within the OCBC Group for the extraction and compilation of these MIS.
Construction and management, including data entry, of a Fraud Database from escalations received. Conceptualize and implement, where possible, new ideas for the explanation of past, current and future fraud trends.
Enhance market intelligence network by maintaining a working relationship with industry members to keep abreast of fraud management developments and trends.
Undertake a pro-active approach to Fraud Risk Management by proposing additional or new mitigating measures to manage-down fraud risks, based on changing fraud trends and landscape.
Recommend and assist in development of infrastructural support for Fraud Risk Management functions.
Promote Fraud Risk Management awareness by providing staff training, guidance and advisories to Business and Support Units on fraud incidences.
Identify and attend appropriate training opportunities according to requirements.
To fulfil other responsibilities as and when required by the management in line with changing fraud trends and patterns.
What you bring
University Degree or equivalent preferred.
Typically have 2 -5 years in practical fraud management.
Experience and familiarity with Financial Fraud Surveillance Systems preferred.
Experience in law enforcement and/or investigations would be an added advantage. Possess good working relationship with law enforcement agencies.
Have working knowledge of cyber frauds and social engineering modus operandi.
Have knowledge of the financial services industry, specifically in consumer and corporate banking, knowledge of private bank is a plus.
Computer literate in Microsoft Word, Excel, Power Point, Project Management and other necessary applications.
Demonstrates successes in working both independently and with a team.
Presents self in a confident and professional manner.
Independent, resourceful and enthusiastic with a high sense of integrity.
Good interpersonal skills.