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Fund Accounting Senior Mgr (AVP)

Citi Singapore
Posted 1 month ago Permanent Competitive
Fund Accounting Senior Mgr (AVP)
The Fund Accounting Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees, leading a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to ensure the seamless delivery of activities associated with Net Asset Valuations (NAVs).

Responsibilities:
  • Oversight NAV deliverable from offshore locations. Tracking offshore location KPI and responsible in governance control.
    • Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues.
    • Deliver excellent service against agreed service standards and in line with client satisfaction criteria.
    • As an internal voice of client, work together with AMs, Operations, Technology, and other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the clients.
    • Foster long lasting relationships and rapport with premier clients at the transactional / operational level.
    • Works with the AM team to manage existing/strategic clients to maximize client satisfaction and long term contribution to the bottom line Champion client
    • Incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. key AM and/or SSO participation if needed)
    • Identify opportunities for service improvement based on useful metrics and demonstrate results.
Qualifications:
  • 10-12 years of relevant experience
  • Experience in fund accounting or related field
  • Knowledge of funds services and its process
  • Knowledge of relevant technical systems
  • Previous supervisory experience
  • Demonstrated leadership and project management skills
  • Consistently demonstrates clear and concise written and verbal communication
  • Excellent analytical, problem solving, and time management skills.
Education:
  • Bachelor's degree/University degree or equivalent experience
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Job Family Group:
Operations - Transaction Services
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Job Family:
Fund Accounting
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

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View the Pay Transparency Posting
Job ID  24749485
ABOUT COMPANY
Singapore
Accounting & Finance
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we’ve been doing it for more than 200 years. Our...
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