• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 18 Mar 18

GCG - Regional innovation Specialist, Citi Fintech

GCG - Regional innovation Specialist, Citi Fintech

  • Primary Location: Singapore,Singapore,Singapore
  • Other Location: Asia Pacific
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18007343


Citi FinTech is a new unit entrusted with a once-in-a-generation mission: to carry Citi, the world's leading global bank, into the future of banking. It is small, visionary, nimble, obsessively focused on its mission, eager for a fight, and in a big hurry to execute. Because it is born to Citi, it is also deeply aware that it carries the torch for a 200-year legacy of enabling progress for our clients, under one of the world's top financial services brands. Citi FinTech creates and operates cutting edge products and services. These mobile-first capabilities leverage our internal strengths but also the best offerings available in the FinTech space, across the full range of client needs: borrow, spend, save, invest and protect.
As the Innovation Specialist, you will be responsible for identifying, shaping and executing initiatives within the Lab portfolios.
Successful candidates are:
  • Collaborator - strong partnering skills with others including fellow team members, peers, key stake holders; builds relationships and connects ideas across silos including, high grade diplomatic skills to effectively negotiate for harmony
  • Curious - willing to take calculated risks, challenges traditional approaches, inquisitive with a penchant for seeking new experiences, knowledge, asks questions, and demonstrates an appetite to learn new things
  • Adaptable - remains calm and optimistic under pressure and adapts well to unexpected situations, comfortable dealing with ambiguity and uncertainty, and solicits and embraces feedback from others to make changes to improve impact and effectiveness
  • Courage/Boldness - not afraid to make quick decisions with limited info, decisive, sets direction and priorities without fear, has the guts to make difficult business and people decisions, takes initiative and publicly tests limits, is not afraid to fail or go against popular opinion, acts with a real sense of urgency to move others to action, and sets a high bar
  • Determination - achievement oriented, optimistic about what can be, persistent, can persevere, resilient to setbacks, seeks high levels of activity, fast-paced environment, demonstrates a fierce commitment to challenging goals, and a strong bias for action
  • Authentic leaders and open, genuine communicators able to create an environment of excitement and positive motivation that leads to an emotional connection with the team, not just the task
  • Well equipped to interface at any level of the organization in a context of major cultural change
Key Objectives for the First 100 Days:
  • Understand innovation landscape and become a Lab ambassador
  • Project ownership including developing project milestones and stage gates to ensure we're failing fast, failing smart
  • Understand organizational structure, bank model, target customers and key business clients
  • Develop relationships with key internal partners

What You'll Do:
  • Identify business problems and develop pitch for solution
  • Understand the overall strategy and business problem, customer and market insights, and translate these into solution requirements
  • Responsible for defining customer experience, scope and MVP definition
  • Responsible for maximizing the value of the product; shaping and delivering MVP to clients that validates/invalidates the original hypothesis
  • Work across all phases of the project from insight, ideation, concept, design, to delivery and measurement
  • Prioritize use cases and collaborate with business to develop business case
  • Provides input into UX/UI development including use cases, user scenarios, user research, service benchmarking, wireframing and user experience specifications
  • Partners with usability strategist to develop testing strategy and scenarios; participates in test execution
  • Determines Key Performance Indicators (KPIs) for measurement
  • Supports technical team on identifying and addressing technical requirements
  • Manage relationship with business stakeholders and vendors
  • Gain approvals from all appropriate parties - legal, compliance, CPAC, Info Sec, etc.
  • Responsible for final report out with all findings and recommendations for next steps including potential implementation plan


    The ideal Candidate will meet the following requirements:
    • Minimum of bachelor's degree
    • 1-2 years of experience in an analyst type role or customer experience
    • In-depth understanding of the key drivers in a digital product/emerging technology business
    • Creative, passionate and thinks outside the box
    • Results-driven, problem-solver with structuring and analytic capabilities
    • Strong communicator that can serve multiple functions as needed
    • Comfortable in operating in a flat organization, all hand on deck
    • Strong ability to think and act strategically, even in situations of ambiguity, to develop both short and long term visions
    • High integrity and values focused
    • Inspires others, influences and builds trust
    • Insight into the way that digital transformation is affecting industry and knowledge of best practices
    • Exceptional written and oral communications skills
    • Thrives in a fast-paced, ever changing environment, proactive, and able to size and prioritize large scale initiatives across businesses
      Singapore Singapore Singapore SG