• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 18 Oct 17

GCG - Senior Compliance Analyst-Product

GCG - Senior Compliance Analyst-Product

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Compliance and Control
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17063546


Sales Surveillance Manager
Retail Banking
Job Description
Support the Retail Bank business in the area of Sales process compliance for the Investments, Treasury, and Insurance businesses
Administer the monthly surveillance program through a team of surveillance officers and supervisors with an objective to identify inherent process and control gaps. Surveillance methodology includes reviews focused at Product and across Channels. i.e. Face to face and Phone sales, across Investments and Insurance products
Manage sales surveillance reviews in accordance with the requirements of Balanced Scorecard Framework such as RM transaction sampling, documentation review, client survey and staff BSC grading. Assess the quality of financial advisory services provided by each representative in respect of his sampled transactions including responses from client surveys, against the non-sales KPIs, and determine if the representative has committed any infraction in respect of the sampled transactions, in accordance with the processes and methods as set out in the requirements for Balanced Scorecard Framework post transaction documentation review, the sampling methodology and sampled transactions
Manage quarterly Retail Banking Mystery shopping exercise, panel review on suitability assessment, post sales client survey and infraction review for categorization. Identify any weakness in sales process and recommendation of suitable products to customer and work with sales process team to develop corrective action plans. Share learnings with the advisors and the branch management team. 
  • Ensure Sales practices are in compliance with Citigroup policies and local regulations and that sales supervision and monitoring processes are fully effective
  • Prepare and publish the monthly surveillance report with detailed trend analysis on surveillance activities for Management and Compliance Reporting
  • Manage the Gold MCA self-assessment program for Retail Bank and report any exception to process controls to Retail Bank Head and Head of Consumer Operations Risk and Controls
  • Provide Training and consultation to the branch sales staff on Sales process for Investments and Insurance products
  • Administer the Quality of Work Points system to the sales platform for computation of adjusted sales incentives
  • Continuously seek and evaluate process improvements and automation initiatives to enhance the efficiency of the surveillance program. Support the business in conduct of ad-hoc investigations that could relate to sales process non-compliance, surveillance for new product launches and other special projects
  • Assist in the review of and update of policies and procedures for the Investments and Insurance areas
  • Support audit review preparation, sample preparation and corrective actions design and implementation


  • Minimum eight years in the Financial Services industry and minimum two years in Control Management-related role
  • Minimum Bachelor's Degree or equivalent professional qualification
  • Strong understanding of Consumer Bank products and branch operation processes
  • Team player who can gather cooperation and buy-ins from key business stakeholders
  • Proven people and team management skills
  • Risk-based thinking and analytical mind set
  • Self-starter who can work independently
  • Ability to multi-task and manage concurrent projects and deliverables
  • Proficient in the use of basic Microsoft applications (Word, Excel , Powerpoint)