GOSD Production & Performance L2 Support GOSD Production & Performance L2 Support …

Credit Suisse -
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 16 Jul 19
Competitive
Credit Suisse -
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 16 Jul 19
Competitive
Credit Suisse -
GOSD Production & Performance L2 Support
We Offer
  • To provide first & second level support for all applications that APAC Cash Securities Support team is handling
  • Provide on-site and dial-in support as required in solving application issues
  • Able to handle production incident life cycle, performing root-cause analysis and follow through till resolution co-coordinating with Development and Infrastructure teams
  • Should be an excellent communicator with shown ability to work across teams and with management
  • Develop expertise in key Operations applications and provide on-the-ground assistance for all projects for the Operations IT teams
  • Become a part of development & support teams undertaking design, coding, testing and implementation for in-house Operations Cash Securities systems
  • To be able to co-ordinate with infrastructure and other development/support teams on periodic power down activities, infrastructure upgrades and Disaster Recovery Testing
  • Co-ordinate implementation of audit and compliance requirements for applications used by Group Operations
  • Responsible for establishing and driving Service Improvement Plans as required


You Offer


  • You have a Bachelors/Master's degree in Information Technology/ Computer Science.
  • You have 5+ years of application support experience.
  • You have deep knowledge of Cash Securities functions within Investment Banking.
  • You area a fast learner with excellent problem solving and analytical skills.
  • You are able to lead and develop a team.
  • You have exposure to handling vendor service.
  • You are well versed in these technologies - Unix Shell/Perl scripting/Java/J2EE/WebLogic, Sybase and/or Oracle database environment.
  • ITIL V3 Foundation Certified
  • Your ITIL V3 certification in core areas like OSA and CSI is an added advantage.


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