Global Financial Institutions - Relationship Associates (RA) Global Financial Institutions - Relationship  …

OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Be the first to apply
Competitive
OCBC Bank
Global Financial Institutions - Relationship Associates (RA)
Job Description
  1. Support RMs in day-to-day customer servicing, handle and provide timely resolution to customer issues.
  2. Complete all assigned tasks and periodic reporting on a timely basis.
  3. Meet customers to understand their needs and requirements.
  4. Obtain required customer documentation to facilitate on-boarding and updates.
  5. Work with support teams to resolve customer issues; ensure these are handled appropriately or escalated for further product and process improvements.
  6. Collate customers' data and information to facilitate reviews, marketing calls and business strategies.
  7. Participate in the team and department projects, data extraction and analysis, including UATs
*LI-LW

Qualifications
Candidate Requirements:
  • Ability to deliver assigned tasks timely and accurately.
  • Good analytical and problem-solving skills, meticulous and a keen eye for details
  • A confident and effective team player; able to work independently and under pressure
  • Degree holder preferably in Business Administration/ Banking / IT/ Computer Science
  • Proficient in MS Office, especially MS Excel.
  • Minimum 5 years working experience in financial industry
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