• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-09-22

Head of Account Development and Client Engagement

Head of Account Development and Client Engagement

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Relationship Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18029081


General Description

  • This would be a Managerial Role reporting to Head of Sales .Managing a hybrid team of Account Development (including Key Account) Managers and Client Engagement officers.
  • As this is a human centric role which requires a leader with strong influential and people management skills to be coupled with a positive sales driven attitude - the person needs to be able to execute sales strategy, perform management planning with accountability to sales performance. In addition the candidate will be required to work with product managers, support team and other stakeholders in ensuring smooth operations of the platform.
  • The person must be strategic, a people manager, able to drive sales, deliver a consistent performance and building bench strength in the platform is critical in the sustainability of the unit.


  • The incumbent must be able to achieve team revenue goals by ensuring all individual contributors to demonstrate; deepening existing relationships in assigned portfolio of clients and acquire incremental business by utilizing effective sales and accounts management techniques, leveraging on Citibank's solutions offering and infrastructure
  • Involved in the implementation of strategic plans for new card program requirements and design solutions for acquiring, growing and retaining business
  • Capitalized on Citibank's solutions and cross-sell and, to corporate and cards marketing's clients
  • Drive root cause analysis/corrective action process to ensure account team is improving service levels by analyzing corrective actions
  • Problems resolution, including escalation of issues to the correct department
  • Ensure appropriate merchant metrics are generated, data is accurate and reporting deadlines are met on a timely basis
  • Able to analyze data extracted for MIS reports, business reviews and market analysis purposes

  • Bachelor Degree and above with at least 3 to 5 years of team management experience
  • Experience in leading large teams
  • Knowledge of unsecured bank card products
  • Excellent communication and presentation skills
  • Analytical, strong appreciation on MIS and Trend Analysis
  • Positive mindset and enjoy taking accountability of sales performance
Singapore Singapore Singapore SG