Head of Business Analysis, Client Lifecycle Design & Management

  • Negotiable
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • Standard Chartered Bank Singapore
  • 15 Jul 18 2018-07-15

Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise - here for good. See our Brand and Values Hiring for Head of Business Analysis, Client Lifecycle Design & Management

The Role Responsibilities

* This role runs a BA Practice of 40+ Analysts ensuring analysis delivery across Client Lifecycle Design and Management (CLDM) to align with bank strategy and the client lifecycle operating model
* Weighing benefits of short term tactical vs. long term strategic gains to allocate appropriate priority to requested change items using expert knowledge of all segments in the business with a broad understanding of CIB Banking business and the clients


* Develop and run a CIB/CB CLDM Change Management Process, understand priority of proposed changes and negotiate on change item ranking
* Build and maintain relationships with key business areas
* Provide design review and thought leadership to ongoing projects
* Develop resourcing strategies appropriate to the CLDM change portfolio and work closely with external resource providers where required
* Provide team oversight and overall management (NB: day to day management of individual BAs will be conducted by project PMs)
* Provide individual BAs with training and development plans and monitor progress, enabling line managers to better support and develop their own reports
* Team building and diversity and inclusion maintenance
* Set and ensure quality standards across the team
* Delegate for Head of CLDM Delivery


* Enable delivery of a quality service to our clients and achieve regulatory compliance across the end-to-end client lifecycle, including coverage of AML, KYC, Tax, OTC reform and FM regulations
* Develop approaches to ensure consistency of analysis deliverables, aligned to standard delivery and operational risk frameworks across teams of varying skills and capabilities
* Chair business analysis forums between business and IT for project reviews, best practice sharing and role alignment
* Develop the CLDM change management process to ensure traceability and transparency of the change book of work across the network and within the change management teams
* Implement prioritization criteria and impact assessment methodologies to assess business requirements across different portfolios of work

People and Talent

* Resource analysis requirements across portfolios of change internal and external to CLDM based on priority, strategic objectives and within funding constraints
* Develop global and regional resourcing strategies (Permanent/Contractor/Consultant) to meet fluctuating change needs, and allow flexibility of the Practice. This includes building relationships with resourcing Vendors and managing relevant contracts
* Support the Head of CLDM Delivery in annual budgeting and planning activities
* Work with programme management to identify analysis development needs within the team and develop plans to address
* Upskill analysts in different delivery methodologies and support programme management in adopting the appropriate delivery methodology
* Identify team talent and develop line management capabilities and lateral growth opportunities within the team

Risk Management

* Responsible for the overall quality, risk management, efficiency and effectiveness of the CLDM systems and processes
* Development and maintenance of a quality business analysis capability governance
* Applying good knowledge of the regulatory environment and ongoing developments to all change work under the framework of 1st and 2nd line risk ownership

Regulatory & Business Conduct

* Display exemplary conduct and live by the Group's Values and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Lead the CLDM Business Analysis team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*
* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

* Network representatives with system change requests (including COBAM, RM community, CET, FCC, Global Tax, Compliance, and Policy Implementation)
* Technology business analysis and project manager
* 40 Business analyst team members
* Business Project managers and business analysts
* CLDM leadership team

Our Ideal Candidate
* Subject matter expertise in CLM and CDD system and process
* Strong communication skills - oral, written and presentation
* Knowledge of the regulatory environment and ongoing developments
* Specialist knowledge of SDLC best practices
* Process, commercial and operational awareness needed to develop appropriate solutions
* Skill and judgment to manage a large population of business analysis professionals