Head of Cash Digital Growth & Development - Global Transaction Services (GTS) Head of Cash Digital Growth & Development - Global  …

DBS Bank Limited
in Singapore
Permanent, Full time
Last application, 14 Jun 21
DBS Bank Limited
in Singapore
Permanent, Full time
Last application, 14 Jun 21
Head of Cash Digital Growth & Development - Global Transaction Services (GTS)
Business Function
Global Transaction Services (GTS) comprises of Cash & Trade, Securities Services and Fiduciary Services. Cash Management and Trade Finance is the mainstay of GTS, and our products & services are extended to SME and corporate clients for their local and cross-border financial transaction needs. Our products help our clients navigate the complexities of operating & excelling in an increasingly borderless world, both in terms of cash management and trade finance services.
As part of GTS's Group Cash Management team, we are seeking a blockchain enthusiast with a leadership mindset of innovation and creativity for developing existing and new Products. She/He should be an experienced leader, familiar with user growth techniques focused on increasing the user base and driving adoption of our solutions.
Job Purpose
  • Lead, develop and grow digital capabilities for Cash management products, with clear commercialization plan and deliver positive impact to DBS's leadership position in Cash management;
  • Provide leadership to a team of Product and Project managers in developing innovative cash management products to drive digitalization and adoption, to grow the Cash management business and gain market share;
  • Drive selected key initiatives, including the use of blockchain and DLT in our products; the establishment & operation of a new digital currency platform, and other iconic journeys;
  • Provide business/product representation as required, on digital engagements for Cash management.
Roles & Responsibilities
  • Define the Cash digital growth strategy and plan, along the Group Head of Cash Management;
  • Lead team of Product and Project managers to drive digital product development, identify revenue growth opportunities within existing products and through expansion into new products & services;
  • Set high standards for digital cash journeys to clients, seek to deliver superior customer experience and service vis-à-vis competition;
  • Collaborate and exert influence with key stakeholders across business, technology, operations, L&C and other teams, including locations, in defining key performance metrics; aligning objectives; designing product infrastructure and operating models to achieve superior business growth;
  • Stay close to the market, conduct regular review of existing digital product suite, pricing, servicing, features etc. to drive, sustain extent competitiveness;
  • Drive consistency of digital cash product offerings across the region, and establish regular cadence with in-country teams to drive commercialization and scale;
  • Review and ensure proper processes and controls are in place for risk mitigation and compliance with applicable policies and regulations;
  • Be the digital advocate within the Cash Management product organization, including collaboration with marketing, client management, bizCare and other customer facing teams for outreach, and award pitches
Required Experience & Key Success Factors
  • More than 10 years of product management or related work experience in financial services / ecommerce / management consulting; or technology background with 5+ years of product management experience;
  • Familiar with blockchain and DLT technologies, especially on cryptocurrency wallets, exchange, smart contracts, and basic understanding of digital toolsets such as Cloud, APIs, machine learning, Data analytics;
  • Good understanding of Transaction Banking related products is an advantage ;
  • Analytical, and able address business specific issues through obtaining & analysing data, to validate opportunities, and also push user adoption and growth;
  • Demonstrated success in client engagement and engaging internal partners to designing solutions, track record of delivering impactful business solutions;
  • Desire to keep up with industry and market developments and assess how these impact the business;
  • Excellent communication, coordination and relationship building skills, with experience working in cross functional and cross location roles;
  • Experience in internationally renowned fintech companies, or experience in product development for large platform products are a plus;
  • Experience in regional/global facing products preferred, especially in payments or financial software products;
  • Highly adaptable, self-starter, ability to deal with ambiguity, thrives in fast-moving and high-growth environments, bias towards action.
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