Head of HNW Operations - HSBC Insurance

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • HSBC
  • 22 Jul 18 2018-07-22

Head of HNW Operations - HSBC Insurance

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If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers, including catering to specialty markets through products such as Universal Life, for high net-worth customers. As a leader in traditional life insurance, investment-linked savings plans and personal lines of insurance for individuals and their families, the business serves a diverse client portfolio through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.

We are currently seeking a high caliber professional to join our team as Head of HNW Operations.

Principal responsibilities

  • Give overall direction and strategy for the department in relation to the risk acceptability of the business in a fast changing competitive market, and to the delivery of top quality service experience with professionalism
  • Accept and authorize the acceptance of new business cases or increases to existing policies within prescribed limits of personal authority on a sound and profitable portfolio basis
  • Determine and thereafter actively monitor the application of underwriting rules, guidelines, philosophy, processes and procedure as to continuing market competitiveness, effectiveness and in relation to emerging or changing principles and practice and best practices
  • Responsible for optimizing all opportunities to improve internal processes and procedures within and external to the department in order to enhance the overall customer quality experience
  • Lead through sound and effective communications and in relationships with all internal and external customers, associations, regulatory or other similar bodies and build on these partnerships
  • Give direction and leadership to the team, influence behaviours through effective communication, building trust among colleagues and taking effective action for the business in order to achieve the business goals
  • Ensure all areas of responsibility fully meet appropriate individual and company standards of quality, quantity, governance and conduct drawing to the attention of other executive management any issues or problems that might materially affect any aspect of this
  • To identify and assess operational risks and controls and to timely report incidents to Operational Risk Coordinators


Qualifications
Requirements
  • A high level of academic education and professional qualification, and commensurate with and relevant to the work surrounding this role
  • The role holder should possess considerable experience of insurance and related products transacted in the financial services Industry internationally, and a thorough understanding of the legal and regulatory framework in which we operate


You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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