Head of Sales Quality and Business Oversight - Retail Banking and Wealth Management

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • HSBC
  • 16 Jul 18 2018-07-16

Head of Sales Quality and Business Oversight - Retail Banking and Wealth Management

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Head of Sales Quality and Business Oversight.

Principal responsibilities

  • The Sales Quality function is to provide assurance that HSBC's customers are treated fairly and are recommended products that are suitable for their needs and appetite for risk
  • The Sales Quality function should ensure that sales are conducted and documented in line with HSBC policies and procedures as well as being compliant with respect to both local and external regulators, current legislation, Compliance and Departmental procedures
  • This role reports into the Chief Control officer appointed for Retail Banking Wealth Management and will perform a number of tasks related to the Sales Quality business locally. The role holder is responsible for ensuring the implementation of the Global Sales Quality minimum standards locally where the Retail Banking Wealth Management business is active, under guidance and supervision from the Global Sales Quality.
  • Additionally one of the key aspects of the role is to fulfil the local regulatory requirements of the Independent Sales Audit function and ensure alignment with the Balanced Scorecard framework
  • Success in this role will be dependent on the role holder's ability to work closely with the key stakeholders, locally and at global level. The individual will monitor and review implementation progress on a series of Sales Quality aspects and provide regular updates and support to country leaders in understanding these. The individual will be responsible for these tasks and for supporting with building and developing further the Global Sales Quality Minimum Standards
  • The role holder is also responsible for leading implementation of local regulatory projects and provide oversight and governance on implementation of policies and procedures

  • Appropriate local certifications for Sales or Risk roles
  • Qualification in Financial Planning preferable
  • Comprehensive knowledge of Financial Services, industry, products, regulation in particular Wealth management and Insurance products
  • Ability to make important decisions and take decisive actions
  • Communicate at all levels with confidence, written and verbal.
  • Ability to lead and coach a team
  • Good working knowledge of HSBC and the Retail Banking Wealth Management division including relevant sales and risk systems
  • Comprehensive knowledge and understanding of HSBC Sales Quality Standards and Sales Procedures and application in a holistic planning approach
  • Good understanding of local regulations such as the Balanced Scorecard framework which is one of the core aspects of the role

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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