Helpdesk / Network / Support

  • Competitive
  • Singapore
  • Permanent, Full time
  • Robert Half Singapore , EA Licence No: 07C5595
  • 17 Nov 17 2017-11-17

International financial communication provider and trading solutions firm seeking seeks dynamic experienced mid-level helpdesk/network operator

The Company

Leading communication solution company servicing the financial and trading markets.

The Role

  • In this team of 5 you will provide first line diagnostics and Tier 1 troubleshooting technical support to IPC clients via various communication channels.
  • Monitor network performance across a variety of platforms and proactively manage related event notifications.
  • Document new process and procedures as and when required
  • Work with telecommunications and service providers globally to ensure timely fault resolution, escalating within our providers when necessary
  • Open Incident and Change Request tickets and manage throughout the ticket lifecycle
  • Strong work ethic and an energetic, influential, and diplomatic work style
  • Ability to shift cover as part of the GSOC team roster and which will include weekends and public holidays

Your Profile

  • Ideally you will come from a helpdesk or a network operation environment with minimum 2 years of experience
  • Cisco qualification (CCNA or better) or other relevant industry standard certification
  • Networking fundamentals knowledge LAN/WAN, Routing, Switching etc
  • Strong work ethic and an energetic, influential, and diplomatic work style
  • Good communication and multitasking skills, able to handle high pressure

Apply Today

Please send your resume, in WORD format only and quote reference number TB10150623, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Co. Registration no.: 200612189E | EA Licence no.: 07C5595 | EA Registration no.: R1766927