IPB Digital Experience Analyst IPB Digital Experience Analyst …

in Singapore
Permanent, Full time
Be the first to apply
in Singapore
Permanent, Full time
Be the first to apply
IPB Digital Experience Analyst
The Digital Exp Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Position Competencies

Successful candidates will possess strong technological and business acumen, good decision quality. They will be able to deal with ambiguity, demonstrate drive for results and have strong project management skills. Ideal candidate must be able to foster strong relationships with cross-functional teams and must be a team player.

Position Responsibilities
  • This position will be responsible for the successful execution of technical digital initiatives and the management of technical teams in the execution of those initiatives
  • Work with core project resources (such as vendors, technical resources, regional counterparts, product owners and overall project manager) to develop detailed, actionable project schedules
  • Develop detailed and accurate work schedules, project estimates, and resource plans
  • Be a Digital Channel system subject matter expert for project enhancement cycle changes relating to:
    • BRD and User stories review
    • Functional requirements walkthrough
    • Review and sign off functional specs document
    • Review and sign off use case scenarios and test cases
  • Perform UAT on new releases for all available locales to ensure deliverables are in accordance to functional requirements
  • Review testing performed by Central Testing Team to ensure all customer-critical areas are being covered
  • Prior to monthly releases, perform regression testing to certify the deployment to production
  • Coordinate with Global counterparts to ensure ethical hacking is performed on a project and/or semi-annual basis; ensure all issues highlighted as part of EH are being addressed and fixes deployed to production
  • Providesupport to front-liners on customer issues relating to the online channels
  • Execute, monitor and control projects from original concept through final implementation
  • Communicate accurate and timely project accomplishments and overall project health to stakeholders via required measures and methods (such as status reports, metrics, and checkpoints)
  • Facilitate technical discussions with stakeholders across teams, driving to collaborative decisions to work through issues of architecture and technical dependence
  • Leverage local, regional and global relationships to ensure delivery of key projects and initiatives
  • Maintain relationships with key stakeholders across the business
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Provide recommendations for performance improvement

  • 5-8 years of experience
  • Experience working within a Project Management role within a large institution
  • Demonstrated leadership experience and managing marketing teams
  • Excellent numerical/analytical capability
  • Consistently demonstrates clear and concise written and verbal communication
  • High level of proficiency in Microsoft Office applications
  • Ability to think strategically and then execute upon that design
  • Proven ability to plan and coordinate multiple streams of work to effectively deliver high-quality, sustainable results as required by the business
  • Ability to handle multiple tasks and prioritize workload
  • Lateral thinker who demonstrates drive and commitment to delivering innovative solutions
  • Customer-centric
  • Adaptable and resilient

  • Bachelor's/University degree or equivalent experience

Job Family Group:
Product Management and Development

Job Family:
Digital Product Management

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

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