IT Application Support Analyst IT Application Support Analyst …

TEKsystems (Allegis Group Singapore Pte Ltd)
in Singapore
Contract, Full time
Be the first to apply
TEKsystems (Allegis Group Singapore Pte Ltd)
in Singapore
Contract, Full time
Be the first to apply
IT Application Support Analyst
IT Application Support Analyst required for a very attractive luxury, globally iconic brand that is implementing strategic plans in Singapore.

  • You will be supporting these functions:
    • SAP Wholesale Template (LO/SD/FICO), for Wholesale, Finance, Fiori, Procurement technical systems and system maintenance support and follow up issue resolution
    • Raise and manage tickets in CISM and coordinate with second and third level support team
    • Serve as a first level backup among the first level support team
    • IT management on IT initiatives and projects on the respective area
    • Contribution for Sales and Aftersales systems support and monitoring interfaces
    • Provide the first level support including demand management, service delivery, service operation and project management, including but not limited to:
    • Monitor and manage approved project rollout, including timely reporting and timeline and cost
    • Manage project communication and coordination across department
    • Maintain and manage local applications documentations.
    • Harmonisation and alignment between business requirements and scoping team.
    • Coordination for user testing process and business change request acceptance for local applications.
    • Support local applications as 1st level if applicable, and coordinate between business and 2nd support level for escalations.
    • Support within any internal IT projects and rollouts.
    • Extraction of data and reports for business analysis where needed
  • Within IT department
    • Document and update existing documentations for business requirements, design documents, user acceptance signoff, user manuals and incident management.
    • Support knowledge by regular information and updates within the department for compliant and transparent business handling.

  • Min 1-2 years end-user IT support experience
  • Min 1-2 years business & IT system process consulting from an automotive (or similar/related sector)
  • Proven skills and experience with SAP
  • Understanding of and commitment to IT as a service function
  • Good communication and interpersonal skills.
  • CRM
  • Applications 2nd level support

For more information you can email Aiden Peh in our Singapore office on quoting Job Reference 527751 or alternatively, apply here to register your interest.

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Job Reference: AidenPeh527751
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