IT Engineer IT Engineer …

IT Consulting Solutions
in Singapore
Permanent, Full time
Last application, 25 Oct 20
IT Consulting Solutions
in Singapore
Permanent, Full time
Last application, 25 Oct 20
IT Engineer
ITCS Group is a regional company providing IT Consultancy and Solutions services to clients in the top-tier Banking Industry. To meet the ever growing demand, we are looking for experienced IT Engineer to join our office in Singapore.

  • In Office and Remote support for ITCS Offices.
  • On-site and remote support for local clients and other Regions within APAC.
  • Handle technical inquiries and provide tier 1 & 2 solutions.
  • Provide IT helpdesk, desktop, and infrastructure support.
  • Document all reported incidents and service requests via ticketing system.
  • Provide on demand hands and feet infrastructure support for the region when necessary.
  • Occasionally provide IT Support during non-office hours.
  • Assist and train users to improve the user experience with various IT products.
  • Assist with Install, move, add and change of desktops, servers and other infrastructure hardware.
  • Report Preparation & Updates as requested.
  • Maintenance of company databases and website.
  • Responsible for supporting end user software such as PCR, Microsoft/Mac OS, MS Office, Video Conferencing(Skype, Hangouts, Polycom) etc.
  • Vendor Management and Support.
  • Report Preparation & Updates as requested.
  • Work with internal team for vendor hardware pricing, client support overview, sales pitches, and overall project support.
  • Support ITCS Regulatory Advisory services.

  • Higher diploma in Computing Science or other relevant disciplines.
  • 1 to 2 years of desktop support experience (fresh grads welcome to apply)
  • Applicant with previous experiences in the banking industry will be an added advantage
  • Experience on troubleshooting issue on Windows Desktop Environment, MS Office, Outlook and network
ADDITIONAL JOB REQUIREMENTS (nice to have skills and experience)
Working experience with:
  • LAN networks (e.g. switches, routers, firewall, wireless access point)
  • server hardware and patching
  • Data Center Operations
  • network patching
  • backup jobs
  • storage virtualization
  • active directory infrastructure
  • using sccm to deploy new pc image
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