IT Infrastructure and Operation Supervisor / IT Manager IT Infrastructure and Operation Supervisor / IT  …

Global Sage Hong Kong
in Singapore
Permanent, Full time
Last application, 29 Nov 20
Negotiable
Global Sage Hong Kong
in Singapore
Permanent, Full time
Last application, 29 Nov 20
Negotiable
Posted by:
Bennie Zheng • Recruiter
Posted by:
Bennie Zheng
Recruiter
Our client is a Hong Kong-based buy-side Family Office / Asset Management. It invests across a range of asset classes, sectors and regions. The work environment is highly interactive, dynamic, and entrepreneurial. This role is based in Singapore, which supports overall IT operations delivery and support activities related to hosting and network environments, cloud, data storage, backup, end-user support and infrastructure systems. The job requires frequent communication with the China office, knowledge of Mandarin Chinese is essential. Candidates with non-financial services background are also welcomed.

Responsibility

  • Support overall IT operations delivery and support activities related to hosting and network environments, cloud, data storage, backup and infrastructure systems
  • Maintain and support technical issues related to server, network, firewall, VPN and email.
  • Fixing hardware, software, and networking issues
  • Act as the initial point of contact for all computer and system related concerns from employees
  • To report on the health of our IT services through operational reports, budgetary or finance reporting etc
  • ITIL Framework - service request fulfilment, capacity management, incident, problem and change management
  • Work and coordinate with vendors and outsourcing partners, to ensure work is delivered on-time, secure and with the right quality.
  • Create on boarding, ongoing training program(s) for technology across global offices.
  • Able to lead the IT Projects with little or no supervision
  • Help design our Azure cloud architecture.
  • Help manage cloud networking.
  • Help manage IAM policies and roles.
  • Collaborate with development teams to help design scalable cloud architectures.
  • Managing cloud environments in accordance with IT guidelines
  • Deploying and debugging cloud applications and services
  • Providers escalation for IT support issues that require engineering support
  • Monitoring network health
  • Managing system and software patching and updates
  • Network configuration of devices from vendors such as Cisco, Meraki, Fortigate
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Maintain a working log detailed all required system updates, as well as date of completion

Requirements

  • Minimum Diploma in Computer / Information Technology / Information Engineering or other related fields 
  • 3-5 years of experiences in End User Computing and Operations
  • 3-5 years of experiences in Microsoft Systems, virtualization, and Back-up
  • More than 1 years of experiences in Microsoft Azure
  • Strong technical knowledge of Servers and Infrastructure
  • Good Mandarin Chinese oral communication skills
  • Keen attention to detail. Proven analytical and problem-solving abilities
  • Ability to multi-task and manage various project elements simultaneously
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment
  • In-depth understanding of cloud
  • Advanced configuring of network devices from vendors such as Forinet, Cisco, Meraki.
  • Advanced understanding of network authentication protocols and Network Access Control (NAC) technologies
  • Advanced awareness of networking and internet protocols, including TCP/IP, DNS, SMTP, DHCP, HTTP, and distributed networks.
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