IT Service Desk Analyst IT Service Desk Analyst …

in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Job Reference #212918BR
Your team
The IT service desk is responsible for providing End User Support for all UBS employees globally. Focus area is to handle incident life cycle promptly & efficiently for Infra related issues and most importantly, enhance user experience

Your expertise
• Approx. 2+ years of experience with IT Service Desk
• Excellent written & verbal communication skills in English language.
• Required to work in shifts
• Experience supporting remote users
• Well versed with Incident Handling Process
• Customer service oriented and cool tempered
• Knowledge & experience of IT Service desk practices
• Ability to multi-task in a fast paced environment.
• troubleshooting and maintaining End users devices.
• Hands on experience in troubleshooting Password, Windows 10/ 7 and 2016, MS Outlook, O365, Skype and mobility products for end user applications
• Swift troubleshoot experience with WIFI, printing, network issues, shared drives /mailboxes
• Basic troubleshooting Citrix ,VDI environment
• Ticketing tool - GSNOW or any other
• ITIL foundation certificate / knowledge
• Good to know other regional languages (Chinese, Cantonese , Japanese, German, Italian and French) verbal/written.
• Ability and willingness to work in Changi Business Park area and has flexible mindset

About us
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us
We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Company Overview

UBS works with individuals, families, institutions, and corporations around the world to help answer some of life's questions – whether through award winning wealth management advisory, investment banking and asset management expertise, or private and corporate banking services in Switzerland.
We're a team of more than 66,000 colleagues, collaborating across all major financial centers in 50 countries. We strive for excellence in everything we do, and this has awarded us recognition across our businesses. We offer a collaborative, international and diverse working environment that rewards passion, commitment and success – and are regularly recognized as an attractive employer.

Together for the goals
#TOGETHERBAND raises awareness about the 17 United Nations Sustainable Development Goals for 2030 through 17 uniquely colored bracelets. Each pack contains two individually packaged bands: one to wear and one to share so you can spread the word about what goal matters most to you and give someone else the opportunity to do the same. The production and money raised from the sales of these bands will help fight injustices such as poverty and gender inequality as well as climate change and unfair labor.

Right now, #TOGETHERBAND is helping to support emergency COVID-19 relief. For the month of April, our partners at #TOGETHERBAND have created TOGETHER FUND to help fight the pandemic and provide aid to those who need it most.