IT Support /Desktop Support Analyst

  • Market rate SGD
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • KS International , EA Licence No: 08C5498
  • 21 Sep 18 2018-09-21

My client a boutique financial institution is looking to hire a junior Desktop Support professional. We need someone who has excellent communication skills as this person will interact with stakeholders in Sydney and US.

Requirements:

Supporting 32 users in Singapore and some remote support will be required for US or Sydney users as well.

They must have: Remote services support experience, Video conferencing support, Desktop support

Apart from this, Candidates must have: Access administration/Software distribution 2007/2012 experience

Responsibilities:

  • Desktop Support and Field Services – Provide onsite desktop, laptop, printer and any IT & Telco assistance and installation as required. Field incoming requests to ensure courteous, timely and effective resolution of end-user issues in an enterprise environment.
  • Remote Services – Answer the Global Service Desk telephone and e-mail, document requests, assign, track, investigate and resolve issues while closely liaising with staff keeping them informed on status
  • Video Conferencing - asset management, bridging and call initiation, codec maintenance (software upgrade) and issue resolution as needed
  • Smart hands support for Network and Server equipment rack as instructed
  • Ad hoc projects and new product roll out support
  • Collaborate and maintain relationships within a geographically-dispersed team
  • Utilize a Service Desk ticketing system to document and track work efforts

Partner with third-party support and computer & telco equipment vendors as required ensuring escalation of problems.

For confidential discussions, you can also call me at +65 6323 5124 or email me at komal@ksinternational.co

SINGAPORE: KS Consulting Pte Ltd - Employment Agency Licence No: 16S8081 Employment Agency Personnel Registration No.: R1103675