International Services Manager - Sales, Distribution and Business Development

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • HSBC
  • 19 Sep 18 2018-09-19

International Services Manager - Sales, Distribution and Business Development

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading retail customer experiences and thereby maximising customer satisfaction.

We are currently seeking a high caliber professional to join our team as International Services Manager.

Principal responsibilities

  • Familiar with the process and procedures and provide expertise and operational knowledge on all issues relating to cross border customer needs to be able to deliver a seamless and streamlined account opening process for customers according to respective country requirements.
  • Have a comprehensive understanding and good knowledge about the range of products and services offered as well as Group offices to be able to increase both inbound and outbound group office accounts.
  • Be the liaison between departments and provide support and ensure timely delivery of International Services.
  • To perform Onboarding of Premier customers to manage the smooth account and relationship transfer to Singapore
  • To regularly review the International Services page to ensure that information on local products, services, guidelines and procedures are updated at all times.
  • Ensure all inbound and outbound group offices accounts are opened in compliance with laid down procedures and ensure provision of Account Number and Account Tools
  • Maintain tracking of all customer appointments and provide monthly statistics of all accounts opened and cross-sell opportunities.
  • By taking ownership and resolving customer enquiries and complaints timely as per feedback handling procedure guidelines set
  • Responsible for training and mentoring new colleagues in their first three months on the job
  • By participating in weekly team meetings, sharing best practice, ideas and feedback with ongoing suggestions on the streamlining of operational processes to increase productivity and efficiency

  • Retail banking experience, preferably with International exposure.
  • Customer focused with front line experience in-service and sales.
  • Highly motivated and prepared to accept challenges.
  • Possess strong leadership, interpersonal and influencing skills.

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.