• Competitive
  • Singapore
  • Permanent, Full time
  • OCBC Bank
  • 2018-07-18

Key Accounts Team Lead – Merchant Business, Credit Cards

Key Accounts Team Lead – Merchant Business, Credit Cards

Rank : AVP4 / VP3

Job Description
We are seeking for a Key Accounts Team Lead with sales experience to support the growth of eCommerce / Retail within Merchant Business. This position will report to the Head, Merchant Business and support the execution of the sales plans and projects.

The candidate can expect an exciting journey in the Online / Retail payment space and develop payment knowledge, hone sales and individual skillsets. With demonstrated capabilities and proven results, the candidate can also expect career progression from an individual contributor role to a team-lead role and eventually taking on wider responsibilities in the management team.

Job Responsibilities
  • To lead a team of Relationship Managers to manage Retail/SME team and manage existing key merchants and meet sales targets set, by acquiring of new eCommerce / Retail merchants
  • Monitor sales performance, grow organic sales volume from existing merchants and keep abreast of competition (MDR, terminals, POS solutions, latest upstream solutions and trends).
  • Manage existing Merchants day to day requests/orders and work with internal stakeholders on any dispute resolution with merchants.
  • Ensure that all Merchant Business activities and documentation are in compliance and within Merchant Business relevant policies
  • Participate in projects, support in reports generation and data analysis



Job Qualifications & Requirements:
  • The candidate should possess at least 3 - 5 years of relevant sales experience
  • Take Initiative in learning and demonstrate positive attitude
  • Result-oriented and self-motivated
  • Good command of language (oral and written)
  • Ability to multi-task and manage stress
  • Independent yet able to contribute as a team and leadership skills.
  • Analytical and meticulous in details

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