L2 Application Support Analyst

  • You be rewarded with a competitive salary and benefits package.
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • PeopleSearch
  • 17 Apr 18 2018-04-17

An established global bank is seeking a potential individual who has sound expertise and understanding of Cash Management System, offering an opportunity to play a vital role in being part of an establish team covering all aspects of application production support, Level 2 support and fast tracked his/her career in a highly professional and leadership-oriented platform.

Responsibilities

  • Part of L2 production support team providing application production support for Cash Management systems within the Asia Pacific region.
  • Performs root cause analysis and ensure resulting action items are complete.
  • Liaising among cross teams in handling production issues and maintenance activities, user requests, and incidents.
  • Independently debug and propose resolution/work-around for complex production issues as well as incidents resolution, preventive system monitoring and alerting.
  • Resolve or coordinate the resolution of issues with other internal teams and / or the vendor.
  • Communicate and update status on issues to business users, management team and other stakeholders.
  • Support end-of-day and end-of-month batch runs, and regular maintenance activities.
  • Support change management process and application releases, disaster Recovery Test and Business Continuity activities.
  • Managing the team and provide training about Cash Management applications.

 

 

 Requirements

  • Holds relevant University Degree in Computer Science or related disciplines.
  • Minimum of 3 years of working experience in application production support, supporting payments and local clearing applications in APAC region.
  • Holds technical expertise in JAVA / J2EE, WebSphere / Tomcat / JBOSS, ORACLE PL/ SQL, UNIX / LINUX / WINDOWS.
  • Possesses expertise in TIBCO EMS / TIBCO BW / TIBCO ADMIN / MFT / BC / IBM MQ
  • Experience in Database performance & SQL tuning experience is an added advantage
  • Good technical troubleshooting and debugging skills and familiarity with Unix commands
  • Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
  • Understanding and experience in ITIL concepts.
  • Holds expertise web based applications development on JAVA/J2EE/TIBCO platform.
  • Excellent people management and good communication skills in both spoken and written English.
  • Knowledge of COBOL will be added advantage.

 

 

Interested candidates kindly forward your CV to leonardtoh@pplesearch.com or may contact me at 98890795

You may email this great opportunity to someone who would be a great fit for this role.