Lead Experience Designer, Group Customer Experience Lead Experience Designer, Group Customer  …

OCBC Bank
in Singapore
Permanent, Full time
Last application, 28 Nov 20
Competitive
OCBC Bank
in Singapore
Permanent, Full time
Last application, 28 Nov 20
Competitive
OCBC Bank
Lead Experience Designer, Group Customer Experience
At OCBC Bank, we believe in the power of Design as a way of building long term relationships with customers and creating value for the organization.

As a senior member of the OCBC Experience Design team, you will lead customer experience projects across all touchpoints within the bank. You have mastered the art of empathy and being the user's advocate is second nature to you, all the time, every time. You are curious about the impact of business initiatives on customers and actively conduct design research in order to conceptualise and design appropriate solutions. You are confident to lead experience design conversations in collaborative projects and convert business stakeholders into promoters. You are prepared to roll up your sleeves and get deep into actual design work. You have a passion for reducing the complex to bare essentials, making things easy and enjoyable to use. And finally, you believe in what you are doing and you can make it contagious.

What you should bring with along:

  • At least 5 years of experience in an area of specialty such as human-centred design, user experience design or service design
  • A thorough understanding of contemporary user-centered design methodologies
  • Strategic thinking and strong problem-solving skills
  • Strong conceptualization ability and outstanding ability to communicate visually
  • Convincing storyteller
  • Outstanding design skills and attention to detail
  • Strong ability to connect and empathize with stakeholders of all levels
*LI-VN

Qualifications
What you will be expected to do:

  • Work closely with business stakeholders to identify and prioritize key initiatives that will positively impact the OCBC customer experience;
  • Lead design workshops to conceptualize, design and solution for business issues and concerns;
  • Develop frameworks to understand users deeply and derive effective design strategies;
  • Develop user profiles, conduct task analysis, create user scenarios, collect feedback and improve the experience accordingly;
  • Facilitate adoption of user centered design processes and practices across the Bank;
  • Act as agent of change and design evangelist in the Bank.


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