Lead Infrastrct Ops Analyst

  • Competitive
  • Singapore
  • Permanent, Full time
  • BNY Mellon
  • 16 Oct 18

Lead Infrastrct Ops Analyst

The Enterprise Storage Services Operations function is chartered to deliver support and operational excellence towards the delivery of Global Storage services to the business and technology consumers. Working within the Distributed Storage team to gather the transformational requirements of the ESS organization, evaluate and approve Engineering documentation and Operations Guides, identify and contribute to the build of requirements to replace EOS/EOL equipment requiring refresh, provide oversight and validation of change activities, and own Relationship Management between the consumers of the Storage Service and the Enterprise Storage Services organization in the pursuit of a simplified, standardized, global Enterprise Storage Service.


The successful candidate will work within the Operations Team, working closely with the Migration Team, Deployment Coordinators and the Global Release and Deployment Team. You will be primarily responsible for delivery of Operations and Support services for the organization to global standards, plus the documentation and troubleshooting. Operational responsibilities spans multiple data centers globally. Responsibilities also extend to assessing current storage infrastructure and you will be expected and encouraged to make recommendations for process, service and operational improvement.

Job Requirements

  • Proficient in business and technical communications both written and oral to facilitate and support the Transformation Program, strategy, vision, and roadmaps, to consumers, service owners, and application owners
  • Understands and able to articulate high level benefits and general financial impact of Technology Transformation
  • Work closely with release and deployment activities providing guidance and oversight, demonstrating drive and capability to deliver assured, reliable installations and migrations with zero data loss and minimal service impact
  • As a technical expert, demonstrate an in-depth view of the infrastructure, providing direction and feedback in the evaluation and amendment of documented deployment configurations and operational guides
  • Developing the ability to lead incidents and root cause analysis, managing the service to support the Incident/Problem Manager, the Technology Service owner and deliver a quality operation to the consumers of Enterprise Storage Services
  • Provide knowledge transfer and technical training to Operations team members to elevate and improve their technical knowledge and application of skills across a range of services and technology
  • Adapts well to change, a self-motivated, collaborative broad thinker
  • Anticipate, devise and conduct tests for proposed solutions to meet the requirements of Operational Acceptance for Technology Transformation deployments, and to challenge technical aspects of prescribed solutions

Skill Set Requirements

  • EMC (VMAX, VNX), NetApp, XIV, Pure storage arrays and Hyper-converged platforms

• SRDF, RecoverPoint, Snap Mirror/Snap Vault/Snap Shot, XIV Mirroring

• Cisco and Brocade fabric
  • Strong analytical and problem solving skills with an ability to reverse engineer towards finding rapid solutions and short-term workarounds to incidents
  • Create operational guides and associated documentation plus detailed runbooks for migration procedures
  • Provide third line support to the OPS team for any service impacting incidents on critical business systems



• Performs system testing to ensure new storage configuration, changes and condition are completed/finalized without issue

• Scripting or ability to tailor automated tasks

• Other requirements; solid writing, excellent verbal and communication skills, managing time effectively and according to priorities
  • Implement best practices as per the storage vendor specifications for different enterprise workload migration processes
  • Work closely with end users to understand and resolve ongoing issues, and be pro-active in engaging storage vendors support team as needed as a result of deployment activity related incidents and challenges

• Experience with Server Platform administration (UNIX or Windows) is a "plus"

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Singapore-Singapore-Singapore
Job: Information Technology
Internal Jobcode: 60113
Organization: Technology Services Group-HR06725
Requisition Number: 1805621