Manager, Middle Office (Client Service Delivery – Trade Support)

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • BNY Mellon
  • 20 Sep 18 2018-09-20

Manager, Middle Office (Client Service Delivery – Trade Support)


1. Manage delivery of trade services to investment manager clients

• Trade capture, processing, communications to external parties, settlement research/resolution

• Issue resolution and direct communication with clients and external parties

• Serve as escalation point for client regarding Trade Support services

• Prepare and present status reporting in formal client reviews

2. Managerial oversight of operational staff

• Staff Development (recruiting, training, individual and team meetings)

• Distribute/allocate assignments to team members for existing and new Middle Office clients

• Coordinate deliverable coverage

• Performance management (evaluations, goals/objectives setting)

3. Program support

• Engage in new business cycle (RFI/RFP response support, client materials/presentations of service, calculate staff allocation estimates)

• Participate in client onboarding processes (due diligence, requirement gathering, solution design, interaction model, SLA definition, implementation activities)

4. Managerial communications & reporting

• KPI/KRI, metrics, reporting

• Status reporting to internal management

• Escalation of issues to management

Qualifications

• Bachelor degree with minimum 7 years relevant experience in Middle Office and/or Investment Manager Operations

• Strong managerial/leadership experience

• Excellent communication and organizational skills

• Client management background

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Singapore-Singapore-Singapore
Job: Asset Servicing
Internal Jobcode: 70544
Organization: CSD Middle Office T ROWE-HR16514
Requisition Number: 1806696