Officer - Transfer Agency Operations Officer - Transfer Agency Operations …

in Singapore
Permanent, Full time
Be the first to apply
in Singapore
Permanent, Full time
Be the first to apply
Officer - Transfer Agency Operations
Job Background / context:

The Transfer Agency Department is primarily responsible for the accurate maintenance of the fund and shareholder register, accurate capture and reporting of investor dealings in the fund for which Citi acts as the fund's transfer agent.

The team is responsible for day-to-day client servicing, coupled with a number of back office functions within the transfer agency unit across mutual funds. Some operational activities are executed by the local transfer agency unit, while other functions are performed by Citi's outsourced locations globally or with external vendors.

The candidate will be responsible for handling daily BAU activities, including client and vendor servicing. The candidate will work closely with colleagues in other teams within the transfer agency unit as well as units in other Citi locations performing offshored activities.

This is a role for an individual contributor within the Transfer Agency operational unit, reporting to the Senior Manager of the SG Transfer Agency Operations.

The role involves day-to-day client servicing, BAU management and oversight responsibility for the transfer agency operations in Singapore.

This position is in the Transfer Agency operations unit of the Global Funds Services division. It is a fantastic opportunity for the individual who has experience in the funds industry, and is looking for an opportunity to advance in a fast growing dynamic organization.

Key Responsibilities:

The candidate is required to have strong knowledge and extensive practical experience of the following core TA processes:
  • Client & fund distributor on-boarding, AML/KYC documentation & administration, and data maintenance
  • Investor on-boarding, AML/KYC documentation & administration, and data maintenance
  • Transaction processing & investor servicing
  • Cash & trade settlement processing
  • Corporate action processing
  • Reporting of shareholder trade activity to the fund accountant and fund custodian
  • Bank account reconciliation
  • Foreign exchange dealing & execution
  • Periodic client & investor reporting

The candidate should also have experience in the following responsibilities of the Transfer Agent:
  • Review of fund prospectuses, operating memorandums and key fund documentation
  • Fund launches and implementation
  • Client conversions
  • Client change request management
  • Client & vendor management
  • Oversight and control management for domestic and outsourced functions
  • Managing client due diligence visits & review meetings
  • Awareness of regulatory and industry change and how it impacts the business

The candidate should have strong knowledge of the full trade cycle including other functions performed within TA, as well as the responsibilities of the Administrator and Custodian.


The candidate should have approximately 3 to 5 years of working experience and preferably within the Transfer Agency operations or in a Transfer Agency support role e.g. Transfer Agency project management and should have been in a people management position for at least 4 years


In addition to a strong knowledge of Transfer Agency operations and the Funds Industry as outlined above, the candidate also needs to display strong interpersonal skills, communication skills, people management skills and time management skills. The candidate also needs to be able to work independently on projects or sub sets of projects and effectively represent TA. The candidate should also be methodical and has excellent oral and written communication skills.

Due to the nature of the oversight of the outsourced functions, the candidate should also have strong regulatory background and understanding of local regulatory obligations and requirements. In addition, the candidate should also have knowledge and experience on local SG funds' requirements, e.g. CPF / SRS funds.

Job Family Group:
Operations - Transaction Services

Job Family:
Cash Management

Time Type:
Full time

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