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Officer - Transfer Agency Operations (Hybrid)

Citi Singapore
Posted 1 month ago Permanent Competitive
Officer - Transfer Agency Operations (Hybrid)
Job Background:

The Transfer Agency Department is primarily responsible for the accurate maintenance of the fund and shareholder register, accurate capture and reporting of investor dealings in the fund for which Citi acts as the fund's transfer agent.

The team is responsible for day-to-day client servicing, coupled with a number of back office functions within the transfer agency unit across mutual funds. Some operational activities are executed by the local transfer agency unit, while other functions are performed by Citi's outsourced locations globally or with external vendors.

The candidate will be responsible for handling daily BAU activities, including transaction processing and client servicing. The candidate will work closely with colleagues in other teams within the transfer agency unit as well as units in other Citi locations performing offshored activities.

Job Purpose:

This is an Officer/Administrator role within Transfer Agency operational unit, reporting to the SG Head of TA Operations. It is a fantastic opportunity for the individual who is looking to gain operational experience in the funds industry, and is looking for an opportunity to advance in a fast growing dynamic organization.

The candidate is expected to be responsible for handling daily BAU activities including transaction processing and client servicing. The candidate is expected to maintain a close working relationship with its product & technology partners and operational team(s) in-country and in other Citi locations, while ensuring proper oversight of its in-country operational activities and/or other outsourced/offshored activities.

Key Responsibilities:

The candidate should have operational knowledge of the full trade cycle including other operational activities performed within the Transfer Agency operations, as well as the responsibilities of the Fund Administrator and the Fund Custodian. The candidate should have operational knowledge and practical experience of the following core TA processes:
  • Client/Distributor/Investor on-boarding, AML/KYC documentation & administration, and data management
  • Transaction processing & investor servicing
  • Cash & trade settlement processing
  • CPF / SRS processes
  • Corporate action processing
  • Reporting of shareholder trade activity to the fund accountant and the fund custodian
  • Bank account reconciliation
  • Foreign exchange dealing & execution
  • Periodic client, investor and regulatory reporting
The candidate should also have experience in the following responsibilities of the Transfer Agent:
  • Review of fund prospectuses, operating memorandums and key fund documentation
  • Fund launches and implementation
  • Client conversions
  • Client change request management
  • Client & vendor management
  • Oversight and risk control management for domestic and outsourced functions
  • Managing client due diligence visits
  • Awareness of regulatory and industry change and how it impacts the business
Other Responsibilities:
  • Ensuring day-to-day operational deliverables are executed and ensure deliverables meet performance, service quality and service delivery expectations.
  • Analyze issues with transaction capture and related functions where direction is needed, and actions must be recommended / taken.
  • Ensure compliance to policies and procedures and e nsure that essential procedures are followed and contribute to defining workflow standards.
  • Monitor performance of operational activities and track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Identify opportunities to improve processes, client service, control, and cost reduction and implement improvements.
  • Conduct discovery and due diligence activities with clients to solve complex client queries.
  • Identify issues or inefficiencies within the team and build a strong, controlled working environment, concentrating on error prevention and mitigation.
  • Contribute to the goals and objectives of the Transfer Agency operations.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Development value:

This is an ideal position for a candidate with strong TA experience to excel in their career in the fund services and fund administration space, particularly in relation to client servicing and relationship management, back office support and the oversight of outsourced/offshored functions & activities.

The role will also present opportunities for involvement in departmental and inter departmental initiatives which are outside the daily tasks performed by the team.

The role will provide opportunity to the candidate to participate in cross-functional initiatives, and being part of the regional management team within TA operations and across Funds Administration.


The candidate should have a minimum of 3 to 5 years of working experience and preferably within the Transfer Agency operations or in a transaction processing role or project management role.


In addition to having knowledge of TA operations and the Funds Industry as outlined above, the candidate also needs to display strong interpersonal skills, communication skills, and time management skills. The candidate also needs to be able to work independently on projects or sub sets of projects and effectively represent the TA function operationally. Due to the nature of the oversight of the outsourced/offshored functions, the candidate should have strong regulatory and compliance background and a good understanding of local regulatory obligations and requirements.


Candidates should be educated to 3rd level. Professional qualifications are preferred but not mandatory
  • A minimum of 3 - 5 years of working experience, preferably in a related role
  • Subject Matter Expert in multiple or specific skill sets, business areas or products preferred
  • Ability to work under pressure and manage deadlines
  • Ability to work in a fast-paced environment
  • Consistently demonstrates clear and concise written and verbal communication
  • Attention to detail and intermediate problem solving skills
Core Skills & Competencies:
  • Delivery of high quality service to internal and external customers.
  • Manage the delivery of tasks in a timely, accurate and in a controlled environment, ensuring priority items are identified and dealt with in a prompt manner.
  • Display effective organization skills in order to manage competing priorities.
  • Liaise effectively with other parties, both internally and externally and communicate in a professional manner at all times.
  • Represent the TA in a competent and professional manner with external vendors and clients.
  • Represent the TA in the regular service calls with external vendors and outsource business partners.
  • Provide an excellent standard of service to our clients both internally and externally.
  • Identify and assume ownership of issues.
  • Take responsibility for assigned tasks and prioritize to ensure expectations are met.
  • Co-ordinate or act as TA representative on larger projects, as requested.
  • Become actively involved in the development of the business by involvement in initiatives such as new business implementation.
  • Implement effective risk awareness within the team and ensuring proper adheres to all documented controls.
  • Ability to build a strong and trusted working relationship with internal and external partners and stakeholders.
  • Completion of all assigned training and management of your own training path by identifying personal training needs and opportunities.
  • Adaptable and is capable of assimilating to different environments.

Job Family Group:
Operations - Transaction Services

Job Family:
Cash Management

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting
Job ID  24751347
Accounting & Finance
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we’ve been doing it for more than 200 years. Our...
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