• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-05-24

Private Bank Applications Support Technical Specialist

Private Bank Applications Support Technical Specialist

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18013694


  • The successful candidate will be part of a global team supporting batch processing for NAM, APAC and EMEA to ensure seamless 24 x 7 support of data processing
  • In addition, they will work closely with Level 0 Support, development teams, infra teams and the Citi Private Bank business
  • The ideal candidate should be technically astute, well organized, and proactive and be comfortable discussing issues with business and technical users at all levels
  • They also need to possess good multi-tasking skills
  • The support team works shifts through its team members located in North America, Asia and in Europe


  • Experience in working with various interfacing teams across multiple locations and time-zones
  • Experience in supporting multiple applications, establishing ITIL best practices processes and procedures
  • Experience in planning, designing and executing effective support and process models
  • Understanding of Software process Models like Agile, Waterfall etc.
  • Experience in supporting varied technologies from Mainframe, client-server to distributed systems
  • Experience in Analyzing and Correcting Data
  • Experience in Incident, Problem Management: Incident tracking & reporting; Problem tracking & reporting until resolution to ensure reduction of production Incidents
  • Experience in or participation in Capacity Planning, Re-Engineering, Performance Fine Tuning and Cost Optimization is desired
  • Experience in setting up and working with Diagnostics and Analytical tools like HP Diagnostics, ITRS, RTView etc. that improves efficiency. Automated Deployment tools like uDeploy etc.
  • Experience in Infrastructure Migrations: Hands on experience in planning and executing DB Migrations, Server Migrations, Version Upgrades from the production support perspective
  • Experience in change and Release Management: Ensure timely Review and Sign off on all application related changes, Ensure proper deployment within the timeline and post implementation Application Availability
  • Experience in Planning and Executing the COB test of in house applications and Vendor Applications involving multiple data centers, stake holders, Multiple locations and time zones
  • Ability to Communicate well
  • Strong Organizational Skill
  • Self Motivating
  • Ability to work and Lead in Multi- site teams       
  • Experience in dealing with Vendor Application Teams: Co-ordinate with Vendor Support teams on Vendor Application issues & Version upgrades
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