Details of the Division and Team:
Corporate Banking is a technology centric business, with an increasing move to real-time processing, an increasing appetite from customers for integrated systems and access to supporting data. This means that technology is more important than ever for the business.
Deutsche Bank is one of the few banks with the scale and network to compete aggressively in this space, and the breadth of investment in this area is unmatched by our peers. Joining the team is a unique opportunity to help rebuild the core of some of our most mission critical processing systems from the ground-up.
The primary businesses that Corporate Bank support are Cash Management, Securities Services, Trade Finance and Trust & Agency Services. CB Technology support these businesses through CIO aligned teams and also by 'horizontals' such as Client Connectivity, Surveillance and Regulatory, Infrastructure, Architecture, Production, and Risk & Control.
You can expect:
Flexible benefits plan including virtual doctor consultation services
Comprehensive leave benefits
Gender Neutral Parental Leave
Flexible working arrangements
25 days of annual paid leave, plus public holiday & Flexible Working Arrangement
Your key responsibilities:
You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions, as a Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).
Ensure all the BAU support queries from business are handled on priority and within agreed SLA and also to ensure all application stability issues are well taken care off.
Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem solving techniques and processes are applied
Take initiatives in automation, guiding and mentoring junior staffs and also to contribute to improvising the platforms by remediating the existing issues with innovative idea.
Able to manage global partnership across development, support and business users.
Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.
Be responsible for your own engineering delivery and using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.
Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
Work with Operation/business users and establish strong relationship
Participation in production change review/documenting, raising appropriate CAB questions and ensuring the deployments of every change have followed the standards and completed successfully.
Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.
Update the RUN Book and KEDB as & when required
Participate in all BCP and component failure tests based on the run books
Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support
Proactive event monitoring and ensuring the alerts/events are well handled by referring to run book and also taking initiative in creating new ones if required for the future reference.
Drive knowledge management across the supported applications and ensure full compliance
Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.
Your skills and experience:
Skills and Qualifications:
8+ years professional working experience in a Production Support Engineer capacity gained from large IT environments (specifically in the area of controlled production environments or in Financial Services Technology)
Automation scripting experience using one (or more) of the following: Scripting languages (e.g. UNIX shell and PowerShell, PERL, Python, Github, spring boot, JAVA/.NET and similar programming languages)
Good SQL knowledge ie writing SQL queries and optimizing them.
Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
Excellent trouble-shooting and problem solving skills.
Excellent communication skills, both written and verbal, with attention to detail.
Ability to work in virtual teams and in matrix structures
Service Operations, development experience within a global operations context
Global Transaction Banking Experience is a plus.
Experience of end to end Level 2, 3, 4 management and good overview of Production/Operations Management overall
Experience of supporting complex application and infrastructure domains
ITIL / best practice service context. ITIL foundation is plus.
Good analytical and problem solving skills
How we’ll support you:
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
Training and development to help you excel in your career